Key Account Manager

This role is for one of the Weekday's clients
Salary range: Rs 200000 - Rs 400000 (ie INR 2-4 LPA)

Min Experience: 1 years

Location: Gurgaon, Delhi

JobType: full-time

This is a full-time, on-site role based in Gurugram, focused on managing key customer accounts and ensuring an exceptional end-to-end customer experience. The role requires strong ownership of client interactions, real-time issue resolution, and proactive coordination with internal and external stakeholders to deliver seamless service outcomes.

Key Responsibilities

• Act as the primary point of contact for assigned key accounts, handling real-time customer queries and concerns.
• Manage and resolve escalations promptly, ensuring minimal disruption to the customer experience.
• Coordinate closely with partners such as suppliers, hotels, and transport providers to address urgent service issues.
• Provide immediate support for itinerary changes, service disruptions, or special customer requests.
• Maintain clear, proactive, and empathetic communication with customers throughout their journey.
• Ensure high levels of customer satisfaction by delivering timely and effective resolutions.
• Document all customer interactions, issues, and resolutions to support service improvements and reporting.
• Identify recurring issues or trends and share insights to improve processes and service quality.

Candidate Profile

• 1–2 years of experience in customer service, customer success, or account management roles.
• Proven ability to manage customer satisfaction and deliver high-quality service consistently.
• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent problem-solving and analytical skills to handle complex queries and escalations.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Comfortable working independently as well as collaboratively within a team.

High attention to detail and strong sense of ownership for customer outcomes.


Skills:

Customer Service · Customer Satisfaction · Account Management · Communication Skills · Problem Solving · Stakeholder Coordination