Key Account Manager

Client Relationship Management

• Serve
  as the primary point of contact for key clients, ensuring long -term
  satisfaction and retention.
  
• Build
  and maintain strong, trust -based relationships with client stakeholders,
  including technical and business teams.
  
• Understand
  clients' business goals, technical requirements, and challenges to
  recommend appropriate solutions.
  

Account Growth & Strategy

• Identify
  opportunities for upselling, cross selling, and new solution adoption
  within existing accounts.
  
• Develop
  and execute strategic account plans to meet revenue and growth targets.
  
• Conduct
  periodic business reviews with clients to ensure continuous value
  delivery.
  

Project Coordination & Delivery Oversight

• Collaborate
  closely with internal engineering, product, and delivery teams to ensure
  successful project execution.
  
• Translate
  client needs into actionable technical requirements for development teams.
  
• Monitor
  project progress, address issues proactively, and ensure timely delivery
  of milestones.
  

Technical Understanding

• Leverage
  software development knowledge to engage in technical discussions with
  clients and internal teams.
  
• Provide
  insights on feasibility, timelines, technology stacks, and solution
  architectures when required.
  
• Act
  as a bridge between technical and non‑technical stakeholders.
  

Issue Resolution & Support

• Handle
  escalations efficiently and ensure quick resolution of client concerns.
  
• Provide
  ongoing post‑delivery support and ensure continuous alignment with client
  expectations.