Key Account Manager

Overall Purpose of the Job 

We are looking for experienced Account Managers to deliver an exceptional brand and relationship experience for a portfolio of exclusive client base. This position focuses on personalized engagement, seamless service delivery, and proactive relationship management to drive loyalty and customer satisfaction.

Key Responsibilities

• Act as the primary point of contact for customers.


• Build strong relationships by understanding preferences and delivering tailored solutions.


• Coordinate travel itineraries, reservations, and lifestyle requests.


• Stay informed on market trends to provide relevant recommendations.


• Collaborate with internal teams to ensure seamless execution of client requests.


• Drive engagement through proactive communication and service strategies.


• Fulfill client requests via phone, email, and chat.


• Exercise judgment and discretion when serving as primary contact.


• Provide accurate and timely information regarding requests.


• Apply service standards when fulfilling requests.


• Communicate responses clearly and professionally.


• Apply client and organizational policies when interacting with customers.


• Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability.

Job Profile

Requirements

• Experience in travel, airlines, customer service, hospitality, or lifestyle.


• Strong knowledge of travel industry systems.


• Excellent written and verbal communication skills.


• Highly organized and able to manage multiple priorities.


• Strong problem solving skills.


• Proficiency in Microsoft Office and research tools.

Qualifications

• Minimum 8 years experience in a client facing servicing role.


• Bachelor’s degree or equivalent experience preferred.