Key Account Manager (AGM)

We are seeking an experienced Key Account Manager in role of AGM/DGM to manage strategic customer accounts with end-to-end logistics requirements across global trade lanes. The role involves overseeing commercial and operational aspects of key accounts, ensuring seamless execution of international freight forwarding services, and building long-term relationships with customers and overseas partners. The ideal candidate should possess strong expertise in Ocean Freight, Air Freight, multi modal transportation, and project logistics while ensuring exceptional customer satisfaction and operational excellence. The role will require exposure to manage businesses of 100-150 crores annually. The incumbent is expected to be a dynamic person with leadership ability and should be able to manage businesses in different geographies. Knowledge of contracts is preferred but not essential.

Key Responsibilities

• Manage assigned key customer accounts by overseeing end-to-end freight forwarding operations from booking to final delivery.
  
• Act as the primary point of contact for customers, ensuring timely communication, issue resolution, and proactive account management.
  
• Coordinate international shipments across multiple origins including India, China, Vietnam, Europe, Indonesia, and other global sourcing locations.
  
• Handle complex shipments destined for Africa, Oceania, South America, and other international markets while ensuring compliance with local regulations and trade requirements.
  
• Build and maintain strong commercial relationships with customers, overseas agents, carriers, and logistics partners.
  
• Lead daily logistics operations to ensure timely shipment execution, documentation accuracy, and service quality.
  
• Collaborate with internal departments including Operations, Sales, Customs Clearance, Finance, Warehousing, and Customer Service to ensure seamless execution.
  
• Identify customer requirements and recommend efficient logistics and supply chain solutions that improve cost, transit time, and operational efficiency.
  
• Monitor shipment milestones, identify operational risks, and implement corrective actions to minimize delays and disruptions.
  
• Conduct regular business reviews with customers, analyze service performance, and drive continuous process improvements.
  
• Support commercial negotiations, rate discussions, quotations, and contract execution for key accounts.
  
• Ensure adherence to company SOPs, customer-specific processes, compliance standards, and international trade regulations.
  
• Travel frequently to customer locations, overseas partners, and international business meetings whenever required.
  

Preferred Attributes

• Customer-centric mindset with a focus on long-term relationship building.
  
• Ability to work independently while collaborating effectively with cross-functional teams.
  
• Strong decision-making skills under operational pressure.
  
• Willingness to travel internationally and engage with customers, overseas agents, and partners.
  
• Adaptability to diverse cultural environments and global business practices.
  

• Bachelor's degree in Logistics, Supply Chain Management, International Business, Commerce, or a related field.
  
• 5–10 years of experience in International Freight Forwarding, Supply Chain, or Logistics, with significant exposure to Key Account Management.
  
• Strong understanding of Ocean Freight, Air Freight, multi modal transportation, customs processes, and project logistics.
  
• Experience managing large enterprise customers with end-to-end logistics requirements.
  
• Familiarity with international trade practices, Incoterms, shipping documentation, and country-specific import/export regulations.
  
• Experience coordinating global shipments across multiple origins and destinations.
  

• Excellent customer relationship and stakeholder management skills.
  
• Strong commercial acumen with the ability to understand customer business needs and deliver value-driven logistics solutions.
  
• Exceptional coordination, planning, and problem-solving abilities.
  
• Strong communication and negotiation skills with the ability to work across different cultures and nationalities.
  
• Ability to manage multiple shipments and customer priorities in a fast-paced environment.
  
• Analytical mindset with strong attention to operational performance and service quality.
  
• Proficiency in freight forwarding systems, Microsoft Office, and ERP/CRM platforms.
  

Benefits

Competitive salary and performance-based incentives.

Opportunity to manage global strategic accounts and international logistics projects.

Exposure to international trade, overseas partners, and multinational customers.

Career growth within a dynamic freight forwarding and supply chain organization.

Collaborative work environment with continuous learning and professional development opportunities.