Key Account Manager Enterprise Sales

Enterprise Account Manager / Enterprise Sales Manager (B2B SaaS)

About the Role

We are looking for a results-driven Enterprise Sales professional with a strong background in B2B SaaS sales. The ideal candidate will have experience selling solutions in HR Tech, MarTech, Employee Engagement, Rewards & Recognition, Loyalty, Incentive Management, Customer Experience (CX), or related enterprise software products.

This role is responsible for driving revenue growth by expanding existing enterprise accounts through cross-selling, upselling, renewals, and strategic relationship management. You will work closely with senior business leaders to understand customer objectives and deliver solutions that create measurable business value.

Key Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts, ensuring high customer satisfaction, retention, and long-term partnerships.


• Identify and drive cross-sell and upsell opportunities across enterprise SaaS solutions.


• Build trusted relationships with key decision-makers, including CHROs, HR Leaders, Marketing Heads, Sales Leaders, Customer Experience (CX) Leaders, Procurement Teams, and Business Heads.


• Develop and execute account growth strategies to maximize customer revenue and achieve expansion targets.


• Conduct Quarterly Business Reviews (QBRs) and proactively identify opportunities to enhance customer value.


• Own contract renewals and commercial negotiations to improve customer lifetime value.


• Partner with Customer Success, Product, Pre-Sales, and Marketing teams to ensure successful solution adoption and customer outcomes.


• Monitor account health, product usage, customer feedback, and business objectives to identify risks and growth opportunities.


• Maintain accurate account plans, sales pipeline, customer interactions, and revenue forecasts within the CRM.


• Consistently achieve quarterly and annual targets for renewals, account expansion, cross-sell, upsell, and overall revenue.

Required Qualifications

• 5–6 years of experience in Enterprise B2B SaaS Sales or Enterprise Account Management.


• Proven experience managing and growing enterprise customers with 500+ employees.


• Experience selling one or more of the following enterprise solutions:
  
  
  
  • HR Technology
  
  
  • Employee Rewards & Recognition
  
  
  • Employee Engagement Platforms
  
  
  • Loyalty & Incentive Management
  
  
  • Customer Experience (CX) Solutions
  
  
  • Marketing Technology (MarTech)
  
  
  • Enterprise SaaS Platforms
  
  
  
  


• Strong consultative selling, solution selling, and account management skills.


• Demonstrated experience engaging with CXOs and senior business stakeholders.


• Excellent negotiation, commercial, and relationship management abilities.


• Strong verbal, written, presentation, and stakeholder communication skills.


• Experience using CRM platforms for pipeline and account management.

Preferred Skills

• Ability to understand complex business challenges and position technology-driven solutions.


• Strong business acumen with a customer-first mindset.


• Self-motivated, target-driven, and capable of managing multiple enterprise accounts simultaneously.


• Experience working in a fast-paced, high-growth SaaS environment is preferred.