Key Account Manager, North India

Are you a seasoned Key Account Manager with a passion for driving business growth in the technology and security sectors? Join Milestone Systems to spearhead strategic partnerships and contribute to our high-growth journey across the Northern region in India. In this role, you'll take charge of a portfolio of large, active end customer accounts, leveraging your expertise to maintain relationships, identify opportunities, and drive business growth.

As the Key Account Manager, your primary responsibilities will include:

• Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.


• Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.


• Cross-Selling and Upselling: Identify opportunities to expand services and increase revenue.


• Project and Engagement Management: Ensure successful project execution and maintain clear client communication.


• Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.


• Value Proposition Development: Create and communicate compelling value propositions for our services and products.

What You'll Be Doing:

• Report directly to the Sales Team Lead, North & East and maintain a high level of engagement with Milestone Field Sales resources. 


• Conduct end-customer account planning and prioritization.


• Drive business development plans with tech partners & Marketing. 


• Collaborate effectively with internal teams to align partner activities with overarching company goals.


• Follow up on leads and hunt for new opportunities.


• Diagnose business issues and position our solution capabilities.


• Coordinate proof of concept and facilitate collaboration between stakeholders.


• Stay updated on the competitive environment.


• Given the regional scope of the role, frequent travel throughout India is expected to meet with key accounts, attend industry events, etc.

The ideal candidate should possess the following qualifications:

• A bachelor’s degree and above in Business-related studies or equivalent experience operating at a strategic level.


• Over a decade of sales experience, bringing a wealth of knowledge and expertise to the table.


• Proven track record of successfully selling technical solutions, making complex concepts accessible to clients.


• Familiarity with relevant industry sectors, providing a deep understanding of client needs and market dynamics.


• Excellence in managing large enterprise accounts, consistently delivering value, and exceeding expectations.


• Experience in channel sales strategies enabling maximization of market penetration and effective revenue growth.