Key account manger

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 800000 (ie INR 5-8 LPA)

Min Experience: 3 years

Location: Bengaluru

JobType: full-time

Key Responsibilities

1. Account Ownership & Relationship Management

• Manage and grow key accounts across fleet operators, mobility platforms, logistics providers, and corporate fleet customers.
• Build strong, trust-based relationships with decision-makers, operations leaders, and key stakeholders.
• Act as the primary point of contact for all account-related queries, issues, and escalations.

2. Revenue Growth & Retention

• Lead renewals, upselling, and account expansion across the full product portfolio (including ADAS, DMS, cabin cameras, platforms, etc.).
• Identify new business opportunities within existing accounts and collaborate with the Sales team to convert them.
• Drive customer engagement through value-driven conversations that increase long-term retention and account stickiness.

3. Client Onboarding & Adoption

• Ensure seamless deployment, onboarding, and operational usage of solutions across client fleets.
• Monitor device performance, usage patterns, and driver behavior metrics to strengthen adoption.
• Provide on-ground support to operations teams, drivers, and OEM partners when required.

4. Business Insights & Reporting

• Deliver periodic business reviews, performance insights, risk assessments, and ROI presentations.
• Maintain detailed account plans, forecasts, and documentation.
• Share data-backed recommendations to help clients enhance fleet productivity and operational efficiency.

5. Cross-Functional Collaboration

• Work closely with Sales, Customer Success, Operations, and Product teams to address client needs.
• Communicate customer insights, product gaps, and enhancement requests to internal teams to support continuous improvement.

6. Market & Product Knowledge

• Stay informed about telematics, fleet management, mobility, and compliance trends.
• Develop strong expertise in the full product suite to guide clients effectively and confidently.

Requirements

• 3–6 years of experience in Key Account Management, Customer Success, or Enterprise Account roles.
• Experience in telematics, mobility, logistics, SaaS, IoT, or fleet-tech preferred.
• Proven ability to manage high-value or large enterprise accounts.
• Strong communication, negotiation, and stakeholder management skills.
• Comfortable with data-driven discussions, insights presentation, and ROI-based reporting.
• Ability to work effectively with on-ground operational teams, including drivers and OEM partners.
• Bachelor’s degree required; MBA preferred.
• Willing to travel to client sites as needed.