Role overview & Key responsibilities:
PadCare is looking for a driven and detail-oriented Key Accounts Associate to join our Customer Success team in Mumbai.
This is opportunity is designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. You'll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare's corporate accounts.
Account Support & Service Coordination:
• Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for
client queries and requests.
• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.
Client Communication & Relationship Building
• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).
• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.
• Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.
Reporting & Documentation
• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.
• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.
Cross-Functional Collaboration
• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
• Share client feedback with internal teams to contribute to service and process improvements.
What we're looking for:
• Bachelor's degree in Business Administration, Sustainability, Operations, or a related field
• Freshers welcome; 0 -2 years of experience in client servicing, account management, or a related B2B role is a plus
• Based in Mumbai or willing to work from Mumbai (non-negotiable)
• Strong written and verbal communication skills
• Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
• Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
• MS Office / Google Workspace — Sheets, Docs, Slides for tracking and reporting
• CRM Tools — exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
• Presentation Tools — Google Slides, PowerPoint
• Basic data handling — comfortable working with spreadsheets and simple reports
Work Mode: Full-time; based in Mumbai
Why join us:
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