Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into the role of KYC Processing Analyst , where you’ll be responsible for completing periodic KYC/CDD reviews for Barclaycard Issuing customers, ensuring customer information remains complete, accurate and up to date. The analyst will review customer profiles, obtain and validate required information/documentation, identify potential financial crime risks, and progress cases in line with applicable procedures and defined service levels.

Key Responsibilities

• Complete end-to-end KYC/CDD periodic refresh reviews for customers allocated within the Barclaycard Issuing portfolio.
• Review existing customer information and identify gaps or changes requiring further investigation or supporting documentation.
• Validate key customer information, including:

• • • • Customer/entity details.
      • Knowledge of identification & verification from public domain and third party approved sources.
      • Transactional analysis.
      • Nature of business and business activities.
      • Ownership and control structure.
      • Directors and relevant connected parties
      • Source of funds/source of wealth, where applicable.
      • Other information required under the relevant KYC/CDD standard undefined.
• Perform appropriate customer and financial crime risk assessment in accordance with approved procedures.
• Review available internal and external information and evidence to support completion of the refresh.
• Identify cases requiring additional information and initiate appropriate customer outreach.
• Review information and documentation received from customers and determine whether requirements have been satisfactorily met.
• Maintain accurate case notes and a clear audit trail of decisions, evidence and actions undertaken.
• Identify potential AML, sanctions, PEP, adverse media, or other financial crime risk indicators and escalate concerns through the prescribed process.
• Ensure cases are completed within agreed SLA and ageing requirements, proactively managing outstanding actions and dependencies.
• Complete cases to the required quality standard and respond to Quality Assurance feedback where applicable.
• Escalate complex cases, policy interpretation questions, and exceptions to the relevant SME/Team Leader.
• Support operational objectives relating to backlog reduction, productivity, quality, and timely completion of customer refresh reviews.

Key Skills & Experience

Essential

• Experience in KYC, CDD, AML, Financial Crime Operations, or customer due diligence.
• Understanding of periodic/ongoing KYC review processes.
• Ability to interpret customer and corporate information and supporting documentation.
• Strong analytical and investigative skills.
• Good written communication and ability to document a clear rationale for decisions.
• Strong attention to detail and ability to work within controlled processes.
• Ability to manage multiple cases against productivity and SLA expectations.
• Good working knowledge of Microsoft Excel, Outlook, and other standard Microsoft applications.

Desirable

• Previous experience within Barclaycard, Barclays, or another regulated financial institution.
• Experience in Corporate/Commercial customer KYC.
• Understanding of ownership structures, UBO identification and corporate documentation.
• Knowledge of sanctions, PEP, and adverse-media considerations within CDD.
• Experience working within a maker/checker, QC or QA-controlled environment.

This role is based out of Chennai.