KYC Representative

Location: Bangalore, India   

What you’ll be spending your time on:  

• Review applicant information and documents, utilizing a mix of internal and external policies and tools/vendors. 


• Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration. 


• Conduct Video KYC as part of the customer onboarding process. 


• Perform periodic reviews of service requests and KYC for existing customers, analyzing personal details for unusual patterns, and reporting findings to the Team Lead. 


• Proactively escalate issues and propose solutions to enhance customer experience and service levels. 


• Assist the Supervisor/Team Leader with case investigations. 


• Participate in team meetings to align with the needs of internal and external customers. 


• Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses. 


• Exhibit logical thinking and be a creative, proactive team player. 

For this role you are required:  

• Bachelor’s degree  


• Experience of working in the payment industry/risk management 


• Familiarity with India KYC review  


• Service-oriented approach with great communication skills. 


• High attention to details and patterns with strong analytical skills 


• General knowledge of computers and Microsoft Office applications  


• Capable of multi-tasking and working under targets 


• Solution focused and proactive in problem solving.  


• Strong sense of ownership and responsibility 

Immediate availability preferred. Proficiency in English is a must and Hindi is a plus. Seeking candidates with 1.5 to 2 years of KYC experience, though motivated recent graduates with a strong desire to learn, grow, and excel are also encouraged to apply.