L1 Infrastructure Support Engineer

Job Opening: L1 Infrastructure Support Engineer

Job Title: L1 Infrastructure Support Engineer

Location: Airoli, Navi Mumbai (On-site)

Experience Required: 2–3 Years

Employment Type: Full-time

Work Schedule: 09:00 AM – 06:00 PM | Monday to Saturday (6 days/week)

Positions Available: 1 Resource

Job Summary

We are seeking a proactive and detail-oriented L1 Infrastructure Support Engineer to manage day-to-day IT infrastructure operations, monitoring, and level-1 support. The candidate will be responsible for ensuring high availability, performance, and security of Windows/Linux operating systems, hypervisors, networks, backups, and storage environments while adhering to SLA-based service delivery.

Key Responsibilities1. OS Administration & System Health

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  Perform day-to-day administration and health checks for Windows Server and Linux operating systems.

  
  


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  Execute scheduled OS patching, security updates, and assist in vulnerability remediation.

  
  


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  Perform basic Hyper-V health checks, monitoring, and routine administration.

  
  

2. Incident Management & L1 Support

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  Provide L1 troubleshooting for infrastructure-related incidents and service requests within defined SLAs.

  
  


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  Conduct application-level support and coordinate with technical teams for swift incident resolution.

  
  


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  Escalate complex or unresolved issues to L2 Support, OEM Vendors, or Application Development Teams with clear diagnostic reports.

  
  

3. Infrastructure & Backup Monitoring

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  Continuously monitor servers, storage arrays, network devices, security tools, and virtualization platforms.

  
  


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  Oversee scheduled backup processes, verify backup success/failure logs, and coordinate remediation for failed jobs.

  
  


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  Conduct periodic physical/virtual infrastructure health checks and log analysis.

  
  

4. Operations & Documentation

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  Maintain up-to-date operational documentation, standard operating procedures (SOPs), system inventories, and ticket records.

  
  


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  Ensure strict compliance with ITIL framework processes and SLA targets.

  
  

Required Skills & Qualifications

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  Experience: 2 to 3 years of hands-on experience in IT infrastructure support or enterprise helpdesk roles.

  
  


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  Operating Systems: Sound knowledge of Windows Server (2016/2019/2022) and Linux (RHEL/Ubuntu/CentOS) administration.

  
  


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  Virtualization: Basic working knowledge of Hyper-V (VM creation, monitoring, basic host health checks).

  
  


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  Backup & Storage: Familiarity with enterprise backup solutions (e.g., Veeam, Commvault, Veritas) and storage concepts (NAS/SAN).

  
  


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  Networking & Security: Basic understanding of TCP/IP, DNS, DHCP, firewalls, and security patching practices.

  
  


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  ITS Tools: Practical experience using ticketing and monitoring tools (e.g., ServiceNow, JIRA, Nagios, Zabbix, SolarWinds).

  
  


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  Soft Skills: Good oral/written communication skills and strong analytical problem-solving abilities.

  
  

Preferred Qualifications (Plus)

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  Professional certifications such as Microsoft Certified: Windows Server Hybrid Administrator, Red Hat Certified System Administrator (RHCSA), or ITIL Foundation.