L1 Network Engineer

About the role

The L1 NOC Engineer is responsible for 24/7 monitoring of IT infrastructure, responding to alerts, performing basic troubleshooting, escalating issues based on defined SOPs, maintaining incident logs, and ensuring SLA adherence. They will work in shifts and coordinate with L2/L3 teams for issue resolution.

Here’s What You’ll Do in This Role

• Basic knowledge of networking (TCP/IP, DNS, DHCP).
• Basic understanding of Security.
• Experience using any ticketing platform (Jira, Freshservice, ServiceNow, etc.).
• Understanding of monitoring tools (e.g., Zabbix, SolarWinds, Nagios),
• Experience with Windows/Linux OS basics, Incident/ticket logging (e.g., Jira, ServiceNow), Good communication and documentation skills, Willingness to work in shifts.
• Optional Skills
• Basic scripting knowledge (Shell, PowerShell)
• Exposure to cloud monitoring (AWS/Azure)
• Familiarity with ITIL processes