L1 Network Infrastructure & IT Support Executive Urgently Required at Ramnagar Uttarakhand - ( Job I

Job Description: L1 Network Infrastructure & IT
Support Executive

Location: Mohaan, Uttarakhand
Salary: ₹25,000 – ₹30,000 per month (Depending on Experience & Skills)
Employment Type: Full-Time
Work Environment: Rotational 12-hour shifts with 24/7 operational coverage
Accommodation: In-house accommodation provided

Role Summary

A premium luxury hospitality property at Mohaan,
Uttarakhand is looking for a technically skilled and disciplined L1 Network
Infrastructure & IT Support Executive to serve as the first point of
contact for day-to-day IT operations.

The role involves hands-on support for network
connectivity, guest Wi-Fi, computers, printers, IP cameras, IP telephony, and
other IT infrastructure. The ideal candidate should be comfortable working in a
hospitality environment, possess strong practical networking skills, and be
able to troubleshoot technical issues calmly and efficiently.

Key Responsibilities

• Provide
  first-level IT support for guest Wi-Fi, connectivity, captive portal,
  telephone, and other technology-related issues.
  
• Attend
  to guest and internal user complaints promptly and professionally.
  
• Conduct
  routine physical checks of network racks, switches, UPS systems, access
  points, and other IT infrastructure.
  
• Perform
  hands-on network tasks such as RJ45 crimping, Cat6 cable termination, I/O
  port punching, and LAN cable testing.
  
• Trace
  and troubleshoot physical network faults and connectivity issues.
  
• Replace
  faulty network switches, Wi-Fi access points, telephones, and other
  hardware when required.
  
• Conduct
  regular health checks of IP CCTV cameras and troubleshoot offline cameras.
  
• Assist
  with IP telephony and RJ11/RJ45 line connectivity.
  
• Maintain
  daily digital records of IT complaints, troubleshooting activities, and
  hardware replacements.
  
• Follow
  established IT SOPs and escalate critical network outages promptly to the
  technical support team.
  
• Maintain
  strict confidentiality and follow all data security and CCTV access
  protocols.
  

Qualifications & Experience

• B.Sc.
  in IT/Computer Science, BCA, B.Tech. in ECE/CSE, or 3-Year Polytechnic
  Diploma in Electronics & Communication.
  
• 0–2
  years of experience in Desktop Support, Field Network Engineering, IT
  Helpdesk, or Hotel IT Support.
  
• Freshers
  with strong practical hands-on networking skills may also apply.
  
• CCNA,
  CompTIA Network+, or equivalent Hardware & Networking certification
  will be an added advantage.
  

Required Technical Skills

• Strong
  practical knowledge of RJ45 crimping and physical network troubleshooting.
  
• Basic
  understanding of IPv4, Static IP, DHCP, Subnetting, and Default Gateways.
  
• Familiarity
  with basic CLI diagnostic commands such as ping, ipconfig, tracert, and
  arp.
  
• Basic
  knowledge of PoE and network switches.
  
• Understanding
  of IP-based CCTV systems and Wi-Fi networks.
  
• Basic
  knowledge of IP telephony and hardware troubleshooting.
  
• Good
  computer hardware and desktop support skills.
  

Desired Candidate Profile

• Excellent
  troubleshooting and problem-solving abilities.
  
• Calm
  and composed while handling multiple technical issues.
  
• Good
  spoken Hindi and basic functional English communication skills.
  
• Polite
  and professional approach while interacting with guests and colleagues.
  
• Willingness
  to work in rotational shifts and a 24/7 operational environment.
  
• Good
  grooming, hygiene, and professional presentation.
  
• High
  integrity and respect for guest privacy and data security.
  

Why Join Us?

• Attractive
  salary package of ₹25,000–₹30,000 per month.
  
• In-house
  accommodation provided.
  
• Opportunity
  to work in a premium luxury hospitality environment.
  
• Exposure
  to large-scale network, surveillance, telephony, and IT infrastructure.
  
• Excellent
  learning and professional growth opportunities.
  

To Apply

Interested candidates may send their updated CV to [email protected] with the subject
line:

“Application for L1 Network Infrastructure & IT
Support Executive – Mohaan, Uttarakhand”