L1 Support Engineer Onboarding & Offboarding

• Execute onboarding and offboarding procedures for users across customer environments.
  
• Create, modify, and deactivate user accounts in Google Workspace.
  
• Manage user and channel access in Slack, including permissions and integrations.
  
• Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  
• Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
  
• Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
  
• Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
  
• Maintain accurate records of account status and license allocations.
  
• Support MDM -related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).
  
• Monitor ticket queues and complete tasks within defined SLAs.
  
• Participate in documentation of recurring tasks and suggest process improvements.
  

Requirements

• 0–2 years of experience in IT support, onboarding/off -boarding, or helpdesk roles.
  
• Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  
• Working knowledge of Slack user and workspace administration.
  
• Familiarity with Jira or equivalent ticketing systems.
  
• Basic knowledge of license management across common SaaS platforms.
  
• Strong attention to detail and ability to follow procedures precisely.
  
• Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
  
• Good written and verbal communication skills.
  
• Strong time management and task ownership abilities.
  
• Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
  
• Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
  
• Any certification in IT fundamentals or Google Workspace Admin is a plus.
  
• Experience working in customer -facing IT service environments.