L1 Technician

Backup operations, Patching and Activation, Technical knowledge in Network components (DNS, DHCP, TCP). Willingness to develop strong competencies Operating System platform support. Knowledge of Powershell/Shell scripting / Python/Ansible will be a plus. Understanding of ITSMITIL processes and certification will be added advantage. Good communication. Understanding of cloud computing, basic networking, and storage principles. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Powershell/Shell scripting and automation experience is a plus. Passion for delivering timely and outstanding customer service Written and oral communication skills with internal and external customers 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model