L1-Tech Support Associate

Work Location: Noida

Experience - 0yrs. - 1 yrs

Qualification: Any Graduate

Shift- 24*7/Night Shift are included

Job Description

Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.

Accountabilities

Technical Support

-Provide first line technical support ; talking to clients and computer users to determine the nature of problems

-Answer queries promptly, professionally and knowledgeably on the phone/email/Chat

-Installing and configuring applications, software, systems, networks, printers and scanners

-investigating, diagnosing and solving computer software and hardware faults

-Log all calls received on Salesforce accurately, efficiently and completely

-Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems

-Manage and take ownership of the resolution process for all customer related issues