L2 Apigee + Microservice

Job Title: Site Reliability Engineer (SRE) – L2 Support
(Apigee + Microservices)

Job Summary

We are seeking an analytical and technically skilled SRE
– L2 Support Engineer with 2 to 3 years of experience specializing in API
management and microservices infrastructure. In this role, you will act as the
escalation point for the L1 monitoring team, taking ownership of deep technical
triage, debugging complex application errors, and optimizing API gateways. You
will focus on maintaining high uptime for critical banking application
platforms, identifying systemic errors, and implementing permanent fixes or
automated workarounds within a fast -paced cloud environment.

Key Responsibilities

L2 Triage & Advanced Incident Management

• Escalation
  Ownership: Act as the direct L2 technical escalation point for complex
  infrastructure, application, and API connectivity issues routed from L1.
  
• Deep -Dive
  Debugging: Analyze verbose log traces, evaluate application stack
  metrics, and dissect error signatures to quickly pinpoint core system
  failures.
  
• Crisis
  Collaboration: Partner closely with L3 engineering, backend
  application development, and DevOps teams during major (P1/P2) production
  incidents to accelerate system recovery.
  

Apigee & Microservices Management

• Apigee
  API Administration: Troubleshoot API proxy execution issues, configure
  security policies (OAuth, API keys, spike arrests), resolve SSL handshake
  errors, and debug payload routing failures.
  
• Microservices
  Support: Monitor, debug, and trace distributed applications across
  complex microservice dependencies using distributed tracing logs.
  
• Kubernetes
  Orchestration: Manage cluster health, troubleshoot pod eviction or
  crash loops, view container resource limits, and run diagnostic
  deployments utilizing advanced kubectl commands.
  

Observability, Reliability & Automated Recovery

• Telemetry
  Dashboards: Navigate and customize production monitoring workflows
  within Datadog, Dynatrace, Prometheus, and Grafana to narrow down
  systemic bottlenecks.
  
• Traffic
  Routing: Manage and debug complex reverse proxy, routing, and header
  rules configured within enterprise Nginx web servers.
  
• Runbook
  Automation: Draft, refine, and execute technical runbooks and
  automated scripts to speed up manual triage and ensure consistent
  resolution steps.
  

Required Qualifications & Technical Skills

• Experience: 2 to 3 years of dedicated hands -on experience in an L2 Application
  Support, Infrastructure Engineering, or SRE environment.
  
• API
  Management: Strong hands -on engineering experience configuring and
  troubleshooting policies within Google Apigee.
  
• Microservices
  & Containers: Deep familiarity with Microservice architectures
  running on Kubernetes (K8s) (e.g., executing container
  troubleshooting, reading pod events, managing namespaces).
  
• Observability
  Toolsets: High competence investigating production incidents using
  tools like Datadog, Dynatrace, Prometheus, and Grafana.
  
• Web
  Server Architecture: Intermediate understanding of Nginx configuration structures, upstream load balancing, and performance tuning.
  
• Cloud
  & OS Infrastructure: Familiarity navigating Google Cloud
  Platform (GCP) systems along with strong Linux/Unix command -line tools for running performance diagnostics.
  
• Operational
  Flexibility: Preparedness to participate in rotating shift schedules
  (including weekend support coverage) to secure zero -downtime banking
  services.