L2 Application Support Engineer

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 2500000 (ie INR 10-25 LPA)

Min Experience: 3 years

Location: Kochi

JobType: full-time

We are seeking an L2 Application Support Engineer to support and maintain Java-based enterprise applications. This role focuses on incident resolution, application monitoring, and operational stability, working closely with senior engineers in a structured 24/7 support environment. The ideal candidate has strong fundamentals in Java, Unix/Linux, and databases, along with a proactive approach to troubleshooting and continuous learning.

Key Responsibilities

• Provide Level 2 application support for Java-based systems in production environments.
• Troubleshoot and resolve incidents related to Java, Servlets, JDBC, PL/SQL, and Unix/Linux platforms.
• Perform log analysis, root cause investigation, basic debugging, and issue triaging.
• Support application deployments and releases under senior team guidance.
• Monitor applications, batch jobs, and system health; escalate issues as per defined SLAs.
• Collaborate with onsite and offshore teams to ensure timely resolution of incidents.
• Maintain operational documentation including runbooks, issue logs, and SOPs.
• Participate in shift-based and on-call (24/7) support rotations.

Required Skills

Must-Have

• Strong working knowledge of Java and application troubleshooting.
• Experience with Maven, PostgreSQL, and application monitoring tools.
• Hands-on exposure to Oracle 19c – SQL and PL/SQL scripting.
• Proficiency in Unix/Linux (RHEL) including log analysis, cron jobs, and shell commands.
• Experience using Jira and/or Salesforce for incident and ticket management.
• Strong troubleshooting and analytical skills.

Good to Have

• Understanding of Servlets, JSP, and JDBC.
• Experience with IBM Liberty and Apache Tomcat for application deployment and monitoring.
• Exposure to Shell scripting (C-shell/Bash) for automation and troubleshooting.
• Working knowledge of C/C++ executables used in batch processing.
• Basic awareness of frontend debugging concepts (HTML, JavaScript).
• Exposure to AWS environments is an advantage.

Eligibility & Qualifications

• Bachelor’s or Master’s degree in Computer Science or a related technical field.
• 3+ years of experience in application support or a similar production support role.
• Willingness to work in 24/7 shift-based support environments.
• Immediate joiners preferred.

Role Details

• Role Type: Full-time
• Work Model: Shift-based (24/7 support)
• Experience Level: Mid-level (L2 Support)

Skills

• Application Support
• Java
• Unix/Linux
• Oracle PL/SQL
• Incident Management
• Monitoring & Troubleshooting