Salary :
₹600,000 monthly
Job Description – L2 Application Support Engineer
Location: AMR Tech Park, Hosur Road, Bangalore
Experience: 2–4 Years
CTC: Maximum Up to ₹6 LPA
Open Positions: 5
Work Mode: Work From Office
Shift: US Shift – Roster Based Support Window: 2:00 AM EST – 7:00 PM EST
Equivalent IST Window: 12:30 PM IST – 5:30 AM IST (next day)
Candidates will work roster-based shifts within this support window and not the entire 17-hour window.
Preferred Candidate from Locations : Bangalore / Chennai
Joining: Candidates comfortable working from Bangalore and in US rotational shifts
Target Companies:
Moder, Stellar, Avanze, Coforge, SLK, WNS, CA and other organisations supporting US Mortgage, Title, Closing or similar enterprise applications.
Role Overview:
We are looking for L2 Application Support Engineers with 2–4 years of experience in application/production support. The role will provide advanced technical support for the AtClose application and act as a key technical escalation point for client-reported issues.
The ideal candidate should have strong SQL and troubleshooting skills, experience in application/log analysis, and a good understanding of REST APIs, HTTP, integrations and production incident management.
Experience in US Mortgage, Title or Closing applications will be a strong advantage.
Key ResponsibilitiesApplication & Incident Support
Investigate client-reported incidents and identify functional and technical root causes.
Analyse application behaviour, logs, database records, configurations and workflows.
Reproduce production issues in lower environments wherever possible.
Determine whether issues are related to configuration, data, infrastructure, integration or application code.
Provide suitable workarounds where permanent fixes are not immediately available.
Escalate confirmed application defects to Development with complete technical evidence.
Track issues through resolution and validate fixes before ticket closure.
Participate in P1/P2 production incident management.
SQL & Database Troubleshooting
Write and execute SQL queries to investigate application and transaction-related issues.
Analyse database records, relationships and data integrity.
Identify data-related application issues.
Support controlled data corrections where approved.
Work with Development and DBA teams on complex database issues.
Use application logs and database information to investigate performance-related problems.
Application & Integration Troubleshooting
Provide L2 support across areas including:
Title and Closing workflows
HUD/CD processing
Document generation
Recording workflows
REST APIs and external integrations
SFTP and file-based integrations
Batch processes
User/account configuration
Application configuration
Session and authentication issues
HTTP/API response failures
CORS, timeout, connectivity and gateway-related issues
Coordinate with Infrastructure teams for server, network and application-related incidents.
Production & Problem Management
Support production deployments and post-deployment validation.
Support hotfix validation and emergency production changes.
Monitor recurring application issues and identify trends.
Perform Root Cause Analysis (RCA) for major incidents.
Identify recurring incidents and initiate problem-management activities.
Recommend improvements in applications, processes, monitoring and infrastructure.
Prepare RCA documentation covering root cause, business impact, mitigation, corrective action and preventive action.
Cross-Functional Collaboration
Work closely with L1 Support and provide knowledge transfer.
Partner with Development teams for defect analysis and resolution.
Coordinate with QA for issue reproduction and fix validation.
Work with Forms teams on document/template-related issues.
Coordinate with Infrastructure and DBA teams.
Support client-facing/business teams during critical production incidents.
Mandatory Skills
Strong SQL skills
2–4 years of L2 Application Support / Production Support experience
Strong troubleshooting and analytical skills
Experience analysing application and server logs
Understanding of REST APIs and HTTP
Knowledge of web applications and browser technologies
Experience with SFTP/file-based integrations
Experience with ticketing and incident-management processes
Understanding of Incident, Problem, Defect and Change Management
Good communication and documentation skills
Willingness to work in US roster-based shifts from Bangalore
Preferred Skills
Candidates with any of the following will have an advantage:
US Mortgage / Title / Closing domain experience
Experience supporting Mortgage or Title applications
Angular / Java / JBPM or similar enterprise application technologies
SQL Server
AWS or Azure environments
Application Insights or similar monitoring tools
CI/CD and release-management exposure
Experience preparing RCAs for production incidents
Reporting & Stakeholder Interaction
Reports To: Support / Delivery Manager
Works Closely With: L1 Support, Development, QA, Forms Team, Infrastructure, DBA and Client/Business Teams.
Mortgage/Title/Closing domain experience would be an added advantage.
Varsal-terra Technology
Varsal Terra Technology Pvt. Ltd. opened its doors in 2019, providing great products and services to its clients. What sets us apart from the rest is our ability to customize our offering to customers’ needs and our fantastic team of specialists. Please read through our site to learn more, or simply...
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