L2 Application Support Engineer (Java) -GAD

Job Title : L2 Application Support Engineer 

Experience: 3-6 years

Location: Kochi(Hybrid)

About the Company:

A publicly listed European IT consultancy and software engineering firm, headquartered in Dortmund, Germany, founded in 1997, offering consulting and bespoke software solutions across sectors like automotive, banking, healthcare, and more. Its Kochi subsidiary serves as an offshore and regional delivery centre in India, employing around 69 people and certified as a Great Place to Work, fostering a collaborative, growth-oriented culture.

Role Overview:

The role involves resolving incidents, monitoring applications, and collaborating with the senior team to ensure smooth operations.
The ideal candidate will have good technical grounding in Java, Unix/Linux, and Oracle, with a willingness to learn and grow in a structured support environment.

Key Responsibilities:

• Provide L2 application support for Java-based applications.

• Troubleshoot and resolve incidents related to Java, Servlets, JDBC, PL/SQL, and Unix environments.

• Perform log analysis, basic debugging, and issue triaging.

• Support deployment activities under senior team guidance.

• Monitor applications and batch processes, escalating issues as required.

• Collaborate with the onsite/offshore teams to ensure timely issue resolution within SLAs.

• Maintain and update documentation, issue logs, and runbooks.

• Participate in shift-based and on-call support rotations [ 24/7]

Required Skills: 

• Proficiency in Java, Maven, PostgreSQL, Monitoring, Jira/Salesforce, Troubleshooting and AWS Exposure.

• Good knowledge of Java and ability to debug application issues.

• Understanding of Servlets, JSP, and JDBC for issue resolution.

• Experience with Oracle 19c – SQL/PL-SQL scripting and query tuning basics.

• Familiarity with IBM Liberty and Tomcat for app deployment and monitoring.

• Proficiency in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands.

• Exposure to Shell Scripting (C-shell/Bash) for automation and troubleshooting.

• Working knowledge of C/C++ executables and their role in batch processing

• Awareness of frontend debugging concepts (HTML, JavaScript).