L2 Operation

Company : Overture Rede Pvt Ltd

Job Description - L2 Operation

Exp:4+yrs

skills -
SQL, MySQL, Oracle, HRMS (Human Resource Management), ITSM (IT Service Management), Workday, Creating and handling documentations (SOPs, KB articles etc.)

Job Description:

Support daily operations of a variety of HRMS (Human Resource Management) applications;

Provide support and privileged access to application end users;
Liaison with different teams both internally and externally to identify and resolve application issues;

Participate in testing of system enhancements, bug fixes, and new releases.

Assist with the evaluation and implementation of upgrades and new applications;

Investigate and troubleshoot functional and technical issues;
Participate in user acceptance testing activities;
Utilize analytic skills to extrapolate data for management reporting and metrics using a variety of methods, automations and systems.

Skills needed for the role:

Proficient in verbal and written communications in English.
Have good troubleshooting skills required for solving complex issues.
Have experience using ITSM tools preferably Service Now with good understanding of Incident Management, Change Management and Problem Management.
Proficient with creating and handling documentations (SOPs, KB articles etc.) - knowledge management capabilities.
Having experience in Workday or similar HRMS will be preferred - payroll, compensation, leave/absence management etc.
Experience in reporting and automation tools and proficient in MS Office products.

Other technical skills :
Mandatory Skills: SQL basics (MySQL, Oracle)
Preferred Skills: .Net, C#, PowerAutomate, PowerShell, VisualStudio, NodeJS, JavaScript, Angular

Original job L2 Operation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Operation Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

L2 Operation

Job Description - L2 Operation

Similar Operation Jobs in India

Mobile Apps