L3 Feedback Caller

• Conduct follow -up calls with beneficiaries, stakeholders, and program participants to collect feedback.
  
• Document feedback responses accurately and escalate critical issues when required.
  
• Maintain and update feedback databases.
  
• Support in identifying gaps and areas for program improvement.
  
• Ensure high -quality interaction with beneficiaries and address their concerns effectively.
  

Requirements

• 12th class or Bachelor's degree in Social Sciences, Communications, or a related field.
  
• 0–2 years of experience in customer service, call center operations, or feedback collection.
  
• Strong communication skills in Kannada and other regional languages are a plus in addition to English language.
  
• Ability to handle sensitive conversations with professionalism.
  
• Experience in development programs is a plus.