L3 - MC DMS - NE - North Lakhimpur - BACL

Job Description

L3 – MC DMS

Key Responsibilities

• Managing the collections through team of COs/DMAs.


• Responsible for the collection’s performance on various collection parameters such as: a. Arrear resolution b. Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)


• Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets


• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.


• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.


• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)


• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-today collection performance improvement.


• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo


• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases


• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.


• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members


• Daily productivity MIS should be maintained & shared with the higher management along with the analysis


• Monthly team meeting at hub location for performance review & setting the targets for the next month


• Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled


• Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Key Skills Required

Technical Skills:

• Excellent communication / Negotiation skills


• Team Management


• Relationship Management


• Result orientation


• Multitasking

Key Performance Indicators

• Achieving the target allocated for the hub


• Reducing the flow rate to the next buckets


• Managing the Cos & maintaining their performance


• Managing the Agencies & monitoring their performance

Additional Role Details