L4 - CV Dms - Gj - Mehsana - Bacl

• Level: L4


• Department: CV DMS


• Designation: Officer


• Responsible for: Allocation of portfolio to vendor


• Location: City


• Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC


• Preferred Age: Maximum 30 years


• Qualification: Any Graduate/ P.G/M.B.A.


• Reporting to: Area Manager


• Nature of Role: Individual Performer

• Negotiation skills


• Managing Teams


• Relationship management


• Result oriented


• Multitasking

• Achieving the bucket wise resolution as per the target


• Reducing the flow rate to the next buckets


• Managing the Agencies & monitoring their performance


• Field visit on risk cases & escalation of issue cases after verification


• Follow up of Process & Compliance

KEY PERFORMANCE AREA

SKILL SET REQUIRED

DESCRIPTION

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.


• Review cases with FOS / TL and work assignment basis the disposition code.


• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.


• Receipt book & Repo kits allocation and auditing periodically


• Agency billing closure within 60 days of the work completed month.


• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.


• Handling collection/repo related customer service issues/escalations.


• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.


• BKT resolution with agency and FOs level need to be tracked & reviewed.


• Flow rates to next BKT needs to be restricted on the location you are handling.


• Remove the non-performing FOs and recruitment the fresh team and train as and when required.


• CRM queries needs to be closed as per the TAT assigned.


• RCU audit queries must be reverted before TAT and implementation of committed action at field level.


• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.


• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.


• HHT not working need to be informed to IT team for need of support.