Key Responsibilities:
Project lead – Launch & Mobilizations – Onboarding - Offboarding.
• The role requires to manage the Launches and mobilizations across India and will require to travel as per
the business requirement.
• Lead and own end to end accountability of successful delivery for all Launches and mobilization projects,
as assigned including undermentioned various business requirements.
A) New Food court / TechPark / Institutions.
B) New Corporate Services Food Trials
C) Existing Corporate New Outlet additions / Vendor Transitions
D) Off -Boarding of FC -Corporate – Vendor Partner.
• Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project
plans with clear milestones, timelines, and resource allocation.
• Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams
to ensure alignment and seamless execution.
• Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project
management including Site visits, getting HSE do a preliminary survey, submission of gap reports,
Coordination for Capex, Opex, IT assets, and Branding at client location.
• Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with
Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor
project management best practices, ensuring error -free setups through detailed reviews and enforce robust
maker -checker.
• Provide regular status updates, maintain clear documentation, and effectively communicate project progress
to stakeholders.
• Ensure projects deliver a superior client experience by understanding and addressing customer needs
throughout the project lifecycle.
• At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in
upcoming Projects.
Project management of CoE Driven other Projects:
• The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at
work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal
teams.
• The CoE Projects includes including undermentioned various business enhancement projects.
- A) Tech Adoption of developed tech features for operations
- B) Learning and Development of Operations Team for the use of the features.
- C) Site Visits and Audits for review of process gaps and enhancement identification
D) Identification of New Features required to be built
E) Participate in any ad hoc projects planned by CoE.
• Self -Learning and development of all Internal processes including the Onboarding process that will Help
mitigate requirement changes immediately if required during a launch Project.
This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to
drive project success.
Requirements
• Bachelor’s degree in Hospitality, or Business Administration.
• Skilled in data management with advanced computer applications skills in Xls and Power point
Presentation.
• Proven experience in project management, with a track record of successfully leading client -focused
initiatives.
• Strong customer focus with excellent problem -solving abilities, Excellent organizational and
communication skills.
• Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
• Self -Starter, Ability to work with Minimal Supervision effectively in a fast -paced, cross -functional
environment.
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