Lead Advisor - Compliance (Complaint Management)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

Contribute to creating a culture of compliance where ethics and integrity are a critical part of what we do every day.

Job Details

Position Title:  Lead Advisor - Compliance

Career Level:  P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore  

About the Team:

The Marketing Compliance teams are parts of the Consumer and Small Business Compliance Advisory team and the Wealth Compliance team, both within the broader compliance framework.  Both teams are responsible for the 2nd line oversight, monitoring regulatory changes and emerging risks, and effectively challenging first line risk on marketing-related compliance activities. By leveraging deep regulatory knowledge and analytical rigor, the team plays a critical role in promoting a culture of compliance and supporting risk management objectives. 

The Wealth Compliance team, specifically, is responsible for reviewing, approving, and monitoring Firm and representative communications to ensure compliance with FINRA, SEC, and state regulatory requirements. The team evaluates advertising, marketing materials, digital content, and client communications for accuracy, balance, and appropriate disclosures, to prevent misleading, promissory, and unsubstantiated statements. 

Impact

This position may support either the Consumer and Small Business Marketing Compliance program or the Wealth Compliance program and will provides complex support for compliance efforts by monitoring the marketing platforms and reviewing marketing, advertising, and communications to ensure regulatory compliance.

For Consumer and Small Business, the position will maintain an expert knowledge of Bank operations, systems, and advertising regulations in order to identify risks. Recommends and implements process or system enhancements that improve internal controls. Reports on analysis results and operational performance to assist management with strategic enhancements. Facilitates the security and integrity of Bank activities by ensuring compliance with all applicable rules, regulations, and standards.

For Wealth Compliance, this position will provide support to the Marketing Team in collecting and archiving materials under the team’s purview. The position will also aid in initiatives to catalog and provide version control on Firm publications including forms, disclosures, guides, marketing and training pieces as well as client communications to ensure the Firm’s books and records remain accurate.  The position will generate reports and analysis on Team volumes and progress to assist management with strategic enhancements. They will help facilitate the security and integrity of Investor Services activities by helping to comply with all applicable rules, regulations, and standards.

Key Deliverables

Consumer and Small Business Marketing Compliance

• Marketing Compliance Review - Leads the research and investigation of unusual activity or flagged documentation, processes, and transactions. Ensure compliance with applicable laws, regulations, policies, and procedures. Resolves issues, clears exceptions, or escalates as appropriate.
• Data Analysis - Sources, validates, and interprets data. Analyzes data for discrepancies and risks, effectively communicates analysis output. May assist with larger data management efforts.
• Compliance Expertise - Maintains knowledge of laws, regulations, procedures, and policies that affect the assigned business area through ongoing research and industry involvement. Acts as a resource to less experienced associates, providing training and expertise for complex issues.

May participate in industry events, form partnerships with other professionals, or seek additional training to remain current on evolving issues. May update policies and procedures as appropriate.

• Documentation - Compiles all relevant business, process, or user information prior to compliance reviews. Ensures the accuracy, compliance, and completeness of required documentation. Maintains and updates files for the business unit. Produces reports for management on risks, trends, exceptions, and areas of improvement.

Wealth Compliance

• Marketing Inventory – Will help facilitate the creation of an active inventory of Firm publications, including entry into the Firm’s system of record.
• Publication – Will help ensure Firm publications receive and are tracked via a standard publication record number, ensuring document version control and revision history.
• Data Analysis - Sources, validates, and interprets data. Analyzes data for discrepancies and risks, effectively communicates analysis output. May assist with larger data management efforts.
• Documentation - Compiles all relevant business, process, or user information prior to compliance reviews. Ensures the accuracy, compliance, and completeness of required documentation. Maintains and updates files for the business unit. Produces reports for management on risks, trends, exceptions, and areas of improvement.

Skills and Qualification

Functional Skills:

• Experience and understanding, including assessment of risks and controls, a minimum of 8+ with a financial services organization.
• Strong organization skills, attention to detail, and communication skills for collaboration, reporting, and documentation of findings.
• Ability to work independently or with a team, meet deadlines, and pivot as priorities shift.
• Ability to identify and provide feedback regarding process improvements and potential risks.

Technical/Business Skills:

• Experience and understanding of policies, including Operational, Regulatory and Credit, and supporting processes and procedures.
• General knowledge of consumer and commercial banking business, as well as the relevant regulations for Large Financial Institutions (e.g., for investments/securities, lending, deposits, payments, banking operations, foreign exchange, payments and channels, and data privacy)
• General knowledge of the financial services industry, specifically the broker dealer and RIA business, as well as experience with the execution of those programs within a bank broker dealer environment at a Large Financial Institutions.  
• Experience of working in one of the three lines of defense within a financial services organization.
• Comfortable communicating with senior executives and providing credible challenge as needed
• Great organizational skills plus strong analytical and problem-solving skills with the ability to investigate complaints and identify potential resolutions.

Relationships & Collaboration

• Ability to build and maintain strong working relationships with business partners through strong communication and a proactive approach to problem solving and identifying risks.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.