Lead Advisor, Enterprise Controls Assurance

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

Be the control expert who shapes how a major bank scales — lead high‑impact operational control testing across multiple business units and turn findings into faster, safer growth.

• Focus on Impact & Visibility: As Lead Advisor, ECA in the 1st Line of Defense, you’ll be the frontline guardian of operational integrity—executing control testing that directly informs business unit leaders and shapes remediation priorities. Your work will be visible across multiple functions, ensuring that control gaps are identified early and addressed decisively.
• Focus on Growth & Scope: This role offers expansive exposure to diverse operational landscapes across the bank, sharpening your expertise in automated and manual controls. With every test cycle, you’ll deepen your understanding of enterprise risk dynamics, positioning yourself for future leadership in assurance, governance, or operational excellence.
• This isn’t just control testing—it’s operational x-ray vision with a seat at the table.

Job Details

Position Title:  Lead Advisor, Enterprise Controls Assurance (ECA) IND

Career Level:  P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore  

About the Team:

The Enterprise Controls Assurance (ECA) team is a dedicated community of risk professionals who partner with the business to maintain efficiency of control environment by supporting business with assessment of their controls. A critical activity in first line of defense. ECA supports multiple business units across enterprise in their testing portfolio. The key business units include but not limited to Commercial Bank, Enterprise Operations, General Bank, Corporate finance, HR, Strategy etc.

Impact

The Lead Advisor, Enterprise Controls Assurance Testing (ECA) ensures the bank’s controls are effective, compliant, and scalable. This role leads control testing across automated and manual processes, guides team members, reports findings, and drives remediation—directly protecting the bank from various inherent risks.
 

Key Deliverables (Duties and Responsibilities)

The Lead Advisor, Enterprise Controls Assurance Testing (ECA) will be responsible for evaluating control procedures and processes addressing inherent risks for the bank. In this process they will adopt the internal control testing methodology and industry best practices. The Lead Advisor will be responsible to execute complex and broader control evaluation involving multiple test parameters. 

 Additionally, the person in this role will be responsible for planning, updating the status of control testing, discussing delays, and assisting with project status reporting. They will also oversee/ assist junior control testing staff and ensure quality of delivery. Additionally, the Lead Analyst, Risk & Controls will assist with adhoc and special projects. 

 In this role, the Lead Analyst, Risk & Controls assumes responsibility as tester for assigned key controls on various compliance risk topics and is required to test controls which are Automated, Manual and Partially Automated and deliver the following: 

• Complete testing of specific number of controls allocated in a month 
• Ensure all risks associated with the control are adequately assessed 
• Review the control testing work performed by Sr. advisor as needed 
• Address 1 LOD QC and 2 LOD QA comments for the testing performed 
• Ensure the quality of documentation meets the required standards  
• Communicate the results of the control testing to relevant stakeholders and necessary buy in
• Facilitate such discussion for the controls tested by senior advisors in the team 
• Monitoring and follow-up of remediation plans and their statuses  

This role also provides an opportunity to identify risks that could impede the scalability of operations and an important role in working with Bank operations to deliver solutions for challenges faced by the growth of the organization.

Skills and Qualification (Functional and Technical Skills)

• Bachelor’s degree in accounting or finance, BBA
• 7 to 12 years financial industry experience out of which minimum 5 years of controls testing or audit experience with ability to opine on design and operating effectiveness.
• Internal Audit or Risk Management related professional qualification with experience of practical application within financial services.
• Experience and understanding of policies, including Operational, Regulatory and Credit, and supporting processes and procedures.
• Understanding of the US regulatory, legal and compliance frameworks impacting the financial services industry.
• Understanding of the control environment and risk appetite of the business.
• Experience of reviewing processes, procedures and controls including evidence of compliance.
• Experience of performing assurance activities including controls testing.
• Experience of working in one of the three lines of defense within a financial services organization.
• Working knowledge of Microsoft products required
• Certifications: CRCM, CIA, CAMS, CISA, CFE (These are good to have but not mandatory)

Preferred Skills:

• Good understanding of operational and compliance risks and the ways in which the risks will crystallize in practice, to be able to test adequacy and effectiveness of the Risk Management Framework implemented to address those risks.
• The drive, discipline and enthusiasm to work independently under pressure
• Strong attention to detail and ability to identify changes and impact of any changes to documents, systems and processes as against compliance risks, remediation required, etc.
• Good drafting skills, including the ability to record and describe complex issues clearly and succinctly, in a way that are easily understandable by any recipient of the relevant reports.
• Strong investigative and analytical skills – enquiry, analysis, interviewing, testing.
• Assertive and engaging and able to quickly build and maintain effective working relationships.
• Strong collaborative team player receptive to exchange of ideas and supportive performance guidance.
• Strong verbal and written communication skills
• Multi-cultural awareness and sensitivity

Relationships & Collaboration

• Reports to: Associate Director/Senior Manager
• Partners: Business Unit Associates, BRC or Risk Functions across lines of defense
• Leads: Testing engagement

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.