Lead Analyst - Electronic Data Interchange

What you’ll do:

Eaton’s Corporate IT team is seeking a System Analyst – EDI to join our  EDI team. This role is pivotal in driving enterprise digitization and supporting our global B2B EDI customers and suppliers across the Americas, EMEA, and APAC regions.

As part of our product-centric, results-driven IT model, the System Analyst will play a key role in enabling efficient, scalable EDI solutions that align with Eaton’s digital transformation goals. You will work closely with cross-functional teams to ensure timely delivery, continuous improvement, and alignment with architectural standards.

• Serve as the primary point of contact for EDI integrations involving SAP SD/MM and EDI business processes.
• Partner with the EDI Product Owner to decompose epics into actionable features and user stories aligned with business objectives.
• Collaborate with the Product Owner to maintain a prioritized and well-groomed product backlog, ensuring requirements are clear and ready for development.
• Engage with business stakeholders to understand operational challenges and recommend effective EDI-enabled solutions.
• Support Agile ceremonies, including sprint planning, backlog refinement, and effort estimation for epics, features, technical enablers, and user stories.
• Ensure user stories meet the Definition of Ready (DoR) before entering development.
• Provide Level 3 support for EDI production incidents, performing root cause analysis and driving timely issue resolution.
• Collaborate with Customer Service, Supply Chain, SAP functional teams, and IT teams to gather, analyze, and document business requirements.
• Assess the impact of business process changes on SAP and EDI solutions, ensuring alignment between technical capabilities and business needs.
• Lead end-to-end trading partner onboarding activities, including requirements gathering, SAP setup coordination, EDI mapping, testing, and production deployment.
• Work closely with SAP functional consultants, EDI developers, and business teams to ensure successful end-to-end integration solutions.
• Analyze and troubleshoot EDI transactions across SAP and Sterling Integrator environments, including X12, EDIFACT, and XML message formats.
• Monitor EDI transaction flows and proactively identify opportunities to improve process efficiency, data quality, and system reliability.
• Support testing activities, including SIT, UAT, and production validation for EDI enhancements and implementations.
• Maintain functional documentation, process flows, onboarding guides, and operational procedures related to SAP EDI integrations.

Job Responsibilities:

• Serve as the primary point of contact for EDI integrations involving SAP SD/MM and EDI business processes.
• Partner with the EDI Product Owner to decompose epics into actionable features and user stories aligned with business objectives.
• Collaborate with the Product Owner to maintain a prioritized and well-groomed product backlog, ensuring requirements are clear and ready for development.
• Engage with business stakeholders to understand operational challenges and recommend effective EDI-enabled solutions.
• Support Agile ceremonies, including sprint planning, backlog refinement, and effort estimation for epics, features, technical enablers, and user stories.
• Ensure user stories meet the Definition of Ready (DoR) before entering development.
• Provide Level 3 support for EDI production incidents, performing root cause analysis and driving timely issue resolution.
• Collaborate with Customer Service, Supply Chain, SAP functional teams, and IT teams to gather, analyze, and document business requirements.
• Assess the impact of business process changes on SAP and EDI solutions, ensuring alignment between technical capabilities and business needs.
• Lead end-to-end trading partner onboarding activities, including requirements gathering, SAP setup coordination, EDI mapping, testing, and production deployment.
• Work closely with SAP functional consultants, EDI developers, and business teams to ensure successful end-to-end integration solutions.
• Analyze and troubleshoot EDI transactions across SAP and Sterling Integrator environments, including X12, EDIFACT, and XML message formats.
• Monitor EDI transaction flows and proactively identify opportunities to improve process efficiency, data quality, and system reliability.
• Support testing activities, including SIT, UAT, and production validation for EDI enhancements and implementations.
• Maintain functional documentation, process flows, onboarding guides, and operational procedures related to SAP EDI integrations.

Skills:

• Bachelors degree in a technical discipline such as: B.E / BTech / MCA / Equivalent or B.Sc
• 6 to 12 years of SAP EDI and Sterling B2B Integrator experience
• Strong understanding of EDI standards (e.g., X12, EDIFACT)
• Expereince working on Sterling B2B Integrator EDI platform
• Hands-on SAP EDI partner onboarding
• Working knowledge of JIRA
• Familiarity with SAP SD module
• Effective verbal and written communication skills including the ability to explain and present technical concepts
• Comfortable working directly with both technical and non-technical audiences
• Good judgment, time management, and decision-making skills
• Ability to work colaboratively accross different product teams
• Patience and empathy when working with developers and testers
• Experience working with diverse, global cultures, organizations and teams