Lead Assistant Manager-Back Office-Policy Administration

• Knowledge of the function, process and systems


• Ability to use the desktop computer systems


• Coaching and feedback ability


• Strong written and verbal communication 


• Strong sense of urgency


• Knowledge of the US insurance industry

Strong data comprehension skills – read and carefully interpret business

• Manage teams and ensure service level targets are met


• Motivate team members and control attrition


• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements


• Provide coaching and feedback to team members to enable them to improve their performance


• Assist new hires such that they are productive on the floor in the shortest possible time frame


• Handle escalations.


• Provide inputs on process and system to the team members.


• Client interaction, where required at the level of Supervisors


• Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards.


• Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy

Effectively manage queue and balancing of work loads

Graduate