| Primary Skills (Mandatory) | Hands on experience in DC (Money out) |
| Secondary Skills (Preferred) | MS Office, Communication, Domain, Technical ability, Critical thinking |
| 5. JOB DESCRIPTION | |
| Company Overview | About Voya India: Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses. More information about us is available at: https://www.voyaindia.com |
| Role Summary | Ø Achieve stringent daily productivity targets Ø Will be responsible for processing participants/plan level transactions Ø Strict adherence to non-disclosure of client information by preserving client confidentiality Ø Research on the queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response time Ø Work with onshore partners and build professional relationship Ø Taking active participation in process improvements and automation Ø Excellent process skills with ability to identify and prioritize high value transactions Completing assigned responsibilities within defined SLAs |
| Key Roles & Responsibilities | Ø 3 to 5 years of experience in US retirement services (Defined Contributions) Ø Should be a Graduate Ø Should have excellent communication and analytical skills Ø Should be a self-starter, proactive and target oriented Ø Should have knowledge in MS office applications Ø Should be flexible to work in night shifts and must extend when business required |
| 6. EDUCATION & CERTIFICATIONS | |
| Education | Graduation |
| Certifications (if any) | NA |
| 7. LOCATION & WORK ARRANGEMENT | |
| Work Location | Any |
| If Other, specify city/location | NA |
| Work Model | Hybrid |
| 8. ADDITIONAL NOTES | |
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