Lead Atlassian Administrator

Job Title: Lead Atlassian Administrator

Job Summary: We are
seeking a highly skilled and experienced Lead Atlassian Administrator to manage
and evolve our Atlassian ecosystem, including Jira, Confluence, and related
applications. The ideal candidate will have extensive hands-on experience in
administration, support, and customization of both on-premises and cloud
variants of Atlassian tools. This role requires strong collaboration skills to
work across teams and support end users effectively.

Responsibilities:

• Administer and support Atlassian Cloud tools, including Jira
  Software, Jira Service Management, Confluence, Bitbucket, Bamboo.
  
• Configure and maintain Atlassian tools to meet business needs and
  follow established standards.
  
• Collaborate with cross-functional teams to integrate Atlassian
  tools with other systems.
  
• Manage permissions and access control via Atlassian Access for
  corresponding tools and projects.
  
• Develop, POC, and maintain custom marketplace plugins, workflows,
  and reports as needed.
  
• Create training curriculums for various Atlassian users and provide
  training as needed.
  
• Stay up-to-date with the latest Atlassian tools and technologies.
  
• Promote the use of Global and Project Jira Automation across
  existing projects to optimize operational processes.
  
• Develop best practices for administering Jira effectively over the
  long term.
  
• Create comprehensive documentation to cover Atlassian Cloud
  ecosystem management and standards for shared Atlassian components.
  
• Monitor audit logs of Atlassian products to identify any anomalies
  in tool usage.
  
• Provide user management support and training to end users.
  
• Lead/support UAT and production rollouts.
  
• Address issues promptly and respond positively to setbacks and
  challenges with a mindset of continuous improvement.
  
• Give constructive feedback to team members and set clear
  expectations.
  
• Help the team in troubleshooting and resolving complex bugs.
  
• Carry out POCs to ensure that suggested design/technologies meet
  requirements.
  

Qualifications:

• Bachelor’s or master’s degree in Computer Science, Information
  Technology, or a related field.
  
• 7+ years of relevant experience, with at least 3 years of
  administering Atlassian Datacenter tools in a corporate environment.
  
• Strong proficiency in administration and support activities of both
  on-premises and cloud variants of Jira, Confluence, and JSM.
  
• Extensive hands-on experience in setting up, configuring, and
  managing Atlassian DC or Cloud.
  
• Experience with automation and scripting to streamline workflows in
  Jira and JSM.
  
• Proficiency in configuring workflows, screens, fields, permissions,
  and other Jira components.
  
• Hands-on experience with the installation and upgrade of Atlassian
  applications and associated plugins (e.g., ScriptRunner, Xray, Zephyr).
  
• Knowledge of at least one scripting language such as Python or
  Groovy.
  
• Experience in migrating and consolidating projects and spaces
  between Atlassian instances.
  
• Strong expertise in creating Jira dashboards, queries, and reports.
  
• Ability to write JQL (Jira Query Language) for advanced searches
  and reporting.
  
• Understanding of Agile and Kanban methodologies.
  
• Agile project management experience: 2+ years of experience
  designing and customizing workflows, managing project permissions, and
  optimizing project lifecycle management within Jira and Confluence.
  
• Certifications and experience: At least one Atlassian Cloud/Jira
  certification (ACP) and an understanding of advanced Jira Query Language
  (JQL), workflow schemes, and project templates.
  
• Excellent communication skills with the ability to consult with
  scrum masters, project managers, stakeholders, and technical teams to
  deliver solutions that meet requirements.
  
• Proactive, self-motivated, and self-managed.
  

Preferred Qualifications:

• Certification such as Jira Administration for Datacenters is a huge
  plus.
  
• Experience working with DevOps and Agile processes and transforming
  them into Jira workflows.
  
• Experience in building training programs and conducting training
  for other team members in Atlassian tools.
  
• Strong communication and collaborative skills.
  
• Drive industry standards on Atlassian tools and Agile practices.