Lead Business System Analyst - Atlassian

Experience with Atlassian Cloud features, app rationalization, and macro remediation is strongly preferred. Bachelor's degree in computer science or related field. 8+ years hands-on experience with Atlassian platforms (Jira Software, Jira Service Management, Confluence). ScriptRunner Comala Table Filter & Charts Scaffolding Aura Exposure to migration from Data Centre to Cloud (assessment, planning, testing). Jira administration including strong knowledge of Jira workflows, boards, roadmap plans, schemes (permissions, issue type, notification), automations, and SLAs. Confluence administration including strong functional understanding of Confluence space & pages, macros, templates, and space permissions/ restrictions. Atlassian Cloud Org Administration including user & group provisioning, managing subscriptions & billing and other site settings. Experience documenting requirements, process flows, user stories, test plans, and runbooks. Excellent communication and stakeholder engagement skills across global teams. Atlassian certifications ACP-120 and ACP-220. Understanding of ITSM frameworks. Prior experience rationalizing or replacing legacy macros. Familiarity with API-based integrations (REST). Atlassian certifications ACP-520. Experience with license optimization and cost containment. AI fluency with Atlassian Rovo search, chat & agents. Partner with global teams to gather requirements, assess current usage, and define Cloud platform needs. Lead discovery sessions to identify Data Center dependencies, blocked features, and app-to-app replacements. Support rationalization decisions around marketplace add-ons (e.g., Reporting, Table Filter, Scaffolding, Comala, ScriptRunner). Work closely with vendors on migration planning, macro remediation strategies, and security/compliance impact assessments. Lead and manage projects end-to-end, ensuring successful delivery with ownership and accountability. Assist in building communication and adoption plans for phased Cloud rollout. Design and document Jira workflows, request types, SLAs, forms, and automation rules aligned to operational needs. Configure Confluence spaces, templates, permission models, and lifecycle policies. Identify opportunities to streamline processes using native Cloud automation and integrations. Support integration patterns between Atlassian products and platforms like Salesforce, Miro, GitLab, and Microsoft Teams. Author FRDs, functional specs, configuration guides, and runbooks. Support user acceptance testing and manage hyper-care post-migration. Partner with Security and Compliance to ensure platform configurations meet access control, audit, data residency, and retention policies. Provide recommendations on permission schemes, groups, project roles, issue security, and Confluence space governance. Support periodic clean-ups, archival, and lifecycle management of spaces and projects. Troubleshoot platform issues; work with Atlassian Support. Analyze usage patterns and recommend improvements for adoption and performance. Provide training, office hours, and knowledge articles for end users and space/project admins.