Lead Business Systems Analyst (Process Automation)

Manager of Automation & Governance within our IT Enterprise Applications team. Business Engagement: Partner with IT and business process analysts to understand our business processes and identify automation opportunities. Guide them to the appropriate automation technology (e.g., RPA, IDP, workflow, orchestration, low-code apps, traditional pro-code apps, etc.) to fit their use cases and requirements. Requirements Gathering: Elicit, analyze, and document business requirements for no-code and low-code application development and process automation. Development Collaboration: Collaborate with automation engineers and application developers to translate business needs into scalable automation solutions. Communication & Training: Lead enterprise-wide communication, maintain educational materials, conduct live training, and drive adoption of no-code and low-code application development platforms and process automation tools. Align with Other IT Teams: Proactively partner with other IT teams such as Infrastructure, Artificial Intelligence, Engineering Enablement, and Security to ensure the right automation technology is being leveraged and to ensure we have cohesive alignment with the business. Design & Configuration: Design, configure, and build no-code and low-code applications, workflows, and automations. Testing: Design and execute quality assurance, performance, and security testing to validate that automation solutions meet business and technical requirements. Test Automation & Testing COE: Serve as a key team member for our IT testing Center of Excellence, working with IT analysts to leverage our test automation tools to minimize repetitive, manual application testing. Train other IT teams how to use our test management suite to track test plans and results for their projects. Governance: Establish, maintain, and enforce governance for no-code and low-code development and automation tools, including: Inventory business-built applications and automations Track data sources, integrations, and ownership Ensure applications comply with legal, security, and data policies Automation Portfolio Management: Document requests for automation initiatives, expected effort, cost, and business benefits, and use this information to prioritize the automation portfolio. Vendor Management: Build relationships with our automation and no-code and low-code platform vendors. Stay current on new product capabilities, future roadmaps, and industry trends. Licensing Administration: Manage licensing and user administration for no-code and low-code tools, automation platforms, and collaborative work management (CWM) tools such as Smartsheet, Airtable, and similar solutions. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience). 8+ years of experience in IT roles serving as a business systems analyst, gathering business requirements and working with technical teams to deliver systems solutions. 5+ years of experience in roles specifically focused on no-code and low-code application development and business process automation. Experience working with enterprise-level no-code and low-code application development and process automation solutions, especially tools such as UiPath and Microsoft Power Platform. Experience working with collaborative work management solutions, especially Smartsheet and Airtable. Strong project management skills, including the ability to define the project scope, establish a timeline, coordinate resources, communicate status, and manage the delivery of results. Strong understanding of software development lifecycle (SDLC), testing practices, and IT governance. Excellent English written and verbal communication skills, including extensive experience meeting and presenting to senior executives. Experience working with project governance frameworks and phase-gate reviews. Familiarity with enterprise application landscapes (ERP, CRM, HR, Finance systems). Strong communication skills with the ability to influence individuals at both technical and executive levels within IT and the business.