Lead Campaign Operations Analyst

Company Description

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified™. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

We're looking for someone with experience in digital media campaign management and troubleshooting. Joining Epsilon as an Lead Campaign Operations Analyst , you'll play an integral role in coaching and developing a team of Campaign Operation Managers as well as helping our global clients achieve their business goals. All our team members are provided an extensive training programme. You'll bring hands-on experience and develop your team, a broad understanding of digital marketing and onsite personalization, from both a technical and commercial perspective. We encourage continuous learning and pride ourselves in supporting the progression of our team. You will be responsible for configuration, trafficking, testing and quality assuring client campaigns, both on and off-site. This is a unique opportunity to join an ambitious, leading digital marketing business. If that sounds like your sort of place, we’d love to hear from you.

Essential Functions and Responsibilities:

• Coach, mentor, develop and support Associate Campaign Operation Managers
• Build and configure on- and off-site campaigns.
• Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline – prioritisation is key.
• Work on the onboarding process for new customers ensuring that the foundation to launch is the best it can be.
• Validate the set-up of all campaigns both in pre-launch and post-launch to ensure they meet requirements.
• Test new product releases ensuring user experience remains intact.
• Collaborate across Sales, Account Management, Media Delivery, Product and Engineering teams to produce high quality results.
• On-going support and maintenance of existing clients.
• Become an expert in our platforms and processes.
• Conceptualize and develop automation projects to be used company wide.
• Troubleshooting technical setups.
• Ownership of your development. Actively seek out opportunities to learn and support those around you.

Qualifications

• 8+ years’ experience configuring on or off-site campaigns.
• Experience coaching and mentoring, ideal but not mandatory.
• A Bachelor degree and/or relevant courses.
• Working knowledge of HTML and CSS languages (ability to identify and construct CSS selectors). Regular Expression and Javascript or Typescript knowledge is a plus but not essential.
• Demonstrable interest in digital marketing and tech.
• Keen attention to detail.
• An excellent team player.
• Ambition and a desire to learn.
• Curiosity and an aptitude for problem solving.
• Strong time management and prioritisation skills.
• A pro-active, self-starter that thrives working in a fast-paced environment.
• Excellent written and verbal communication skills.
• A collaborative, positive ‘can-do’ attitude.
• You're adaptable, every day will provide a different challenge.