Collaborate with the Global People solution team to manage the queue of incidents and service requests – Execution
Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes and provide status to stakeholders and senior leadership – Execution.
Responsibilities
Detailed system configuration experience in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
SuccessFactors EC certification required
RBP Setup and workflow configuration.
SuccessFactors Incident Analysis
Experience collaborating with business teams
Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
Ability to multi-task and prioritize, anticipate and independently address issues.
Qualifications
Minimum of a bachelor's degree, preferably in IT.
4-7 years of experience in SAP SuccessFactors Employee Central implementations and support
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