Lead Engineer, IT Applications

Key Responsibilities:

• Design, develop, and customize applications on the ServiceNow platform for ITSM and CSM modules.


• Configure and implement Client Scripts, Business Rules, UI Policies, and UI Actions.


• Develop and maintain reports, dashboards, and Performance Analytics.


• Build and manage integrations using Integration Hub, including JIRA integration.


• Design and implement Flow Designer and Workflow solutions for process automation.


• Collaborate with business and technical teams to gather requirements and deliver solutions in an Agile environment.


• Ensure adherence to coding standards, security best practices, and platform governance.

Required Skills & Qualifications:

• 3–5 years of experience as a ServiceNow Developer.


• Strong knowledge of ITSM and CSM modules.


• Proficiency in JavaScript for Client Scripts and Business Rules.


• Experience with Integration Hub and third-party integrations (e.g., JIRA).


• Hands-on experience with Flow Designer, Workflow, UI Policies, and Performance Analytics.


• Familiarity with Agile/Scrum methodologies.


• Excellent communication and collaboration skills.


• ServiceNow Certified System Administrator (CSA) or higher certification preferred.