Lead Expert GES H2R

Job Title: Lead Expert GES H2R\n\nLocation: Hyderabad, India\n\nThe Lead Expert \u2013 GES H2R plays a critical role in strengthening global HR service delivery by driving capability building, process excellence, and continuous improvement. This role acts as a trusted advisor to operations and regional HR stakeholders, ensuring teams are fully trained, compliant, and consistently delivering against SLAs and quality standards. The position blends people leadership, process governance, and HR transformation, making it ideal for someone passionate about operational excellence and knowledge enablement in a global HR environment.\n\nAt dsm-firmenich, being a force for good is not optional. Diversity, Equity \u0026 Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers \u0026 Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.\n\nYour key responsibilities\n\n * Design and implement training plans for new joiners, transitions, and existing team members, including knowledge assessments and certifications.\n * Own and maintain end\u2011to\u2011end process documentation such as process maps, SOPs, and work instructions, ensuring they are current, reviewed, and approved.\n * Build and manage skill matrices, monitor individual skill levels, identify gaps, and execute targeted development or refresher plans.\n * Facilitate continuous improvement sessions, drive process optimizations, and implement corrective action plans based on KPI analysis.\n * Analyze team performance metrics such as CSAT, ticket aging, and SLA misses; maintain dashboards and partner with managers to sustain performance.\n * Act as a focal point for regional HR stakeholders, coach and motivate team members, and cultivate a strong knowledge\u2011sharing culture across GES H2R.\n\n\n\nWe Bring\n\n * A purpose-led, performance-driven work environment.\n * Opportunities to lead complex workplace operations and projects.\n * A collaborative culture that values innovation and operational excellence.\n * Career growth across functions, sites, and global teams.\n * Continuous learning and development through structured programs.\n * An inclusive, supportive workplace that encourages new ideas.\n\n\n\nYou bring\n\n * Graduate or postgraduate degree, preferably in Human Resources or a related discipline.\n * Proven experience in HR operations, global shared services, or HR process excellence environments.\n * Demonstrated ability to create training frameworks, manage content, and enable large teams through structured learning.\n * Hands\u2011on experience with continuous improvement, KPI analysis, root\u2011cause analysis, and action planning.\n * Ability to work across cultures and time zones, engage line managers, and coach teams towards high\u2011quality delivery.\n * Good working knowledge of HR systems; SAP SuccessFactors experience preferred.\n\n\n\nAbout dsm-firmenich\n\nAt dsm-firmenich, we don\u2019t just meet expectations \u2013 we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions \u2013 every single day. Whether it\u2019s fragrance that helps you focus, alternative meat that\u2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you\u2019re making a difference, we\u2019ll make sure you\u2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They\u2019re essential to our future. Because real progress only happens when we go beyond, together.\n\nOur application process\n\nInterested in this position? Please apply online by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers). For further information, please contact Teena Khan Talent Acquisition Business Partner ([email protected]).\n\nInclusion, belonging and equal opportunity statement\n\nAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work \u2013 and that\u2019s exactly the kind of culture we\u2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.\n\nWe\u2019re proud to be an equal opportunity employer, and we\u2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we\u2019re committed to reflecting the world we serve. We welcome candidates from all backgrounds \u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we\u2019re here to help \u2013 just let us know what you need, and we\u2019ll do everything we can to make it work.\n\nAgency statement\n\nWe\u2019re managing this search directly at dsm-firmenich. We\u2019re not accepting agency submissions or proposals involving fees or commissions for this role.\n