Lead - Human Resources (Hospitality / Retail Experience)

This role is with one of our portfolio company

Responsibilities:

Culture & Engagement

• Redefine, communicate, and implement company culture across teams
• Build rituals and programs that embed cultural values in daily work
• Drive employee engagement initiatives to improve belonging and motivation

Talent Acquisition

• Overhaul and speed up the hiring process in collaboration with the TA team
• Drive structured hiring for leadership and business-critical roles
• Implement modern, data-driven recruitment and onboarding processes

Performance & Growth

• Institutionalize a fair and continuous performance management system
• Develop learning, development, and upskilling programs for all levels
• Define org structures, career paths, and development frameworks

People Operations

• Design and improve HR systems, tools, and policies for scalability
• Ensure compliance with labor laws and maintain a healthy workplace
• Manage compensation, benefits, and retention strategies

Leadership Partner

• Serve as a trusted advisor to the founders and leadership team
• Help managers become better leaders through coaching and enablement
• Use data and insights to guide decision-making and measure success

• Business-oriented problem-solving mindset
• 8-12 years of HR experience in hospitality or retail industry.
• Proven track record of setting up and scaling HR functions
• Strong experience in both strategic HR and hands-on execution
• Excellent communication and leadership skills
• High empathy, integrity, and bias for action