Lead Product Support Engineer

About Pixis:

Pixis is a US-based codeless technology company that develops accessible AI to empower brands to scale their performance marketing efforts and augment their decision-making seamlessly. Since its inception, Pixis has been on a mission to develop powerful AI infrastructure that equips marketers across countries with robust plug-and-play AI products, 200+ proprietary, self-evolving AI models without having to write a single line of code. The company has raised a total funding of $209M across Series A, B, C and C1, and is backed by recognized investors including SoftBank Vision Fund, Touring Capital, Grupo Carso, General Atlantic, Celesta Capital and Chiratae Ventures.

Our customer base includes global brands such as DHL Express, Joe & The Juice, Claroshop, Allbirds, L’Oreal, HDFC Bank, Skoda, Swiggy, Clar and SmartAsset, to name a few Today Pixis’ talented and diverse team of 300+ spread across over 14 geographies is focused on building incredibly transformative AI products to help customers get the most out of their marketing and demand generation efforts.

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Job Description:

Pixis.ai is seeking an experienced Product support engineer to lead the development and management of our AI-powered products and solutions. The ideal candidate will have a deep understanding of AI technologies, strong product management skills, and a passion for driving innovation in the field of computer vision and machine learning.

• 5+ years of experience into product support engineering
• Built and lead the Product Support team, ensuring smooth operations and high user satisfaction.
• Built the product support team from scrach.
• Develop and implement support strategies to meet user needs and company goals.
• Analyze support metrics and feedback to identify areas for improvement.
• Coordinate with other departments to escalate and resolve complex issues.
• Mentor and train support team to maintain a high standard of service.
• Technical skills: Familiarity with SQL for data analysis and reporting purposes, understanding of APIs to facilitate integrations and troubleshooting.

Why Pixis?

• We at Pixis believe that nothing is impossible, when you fail fast you learn faster, zero hierarchy, put the team above everything else, get constructive feedback that helps you build better products, and disagree if you disbelieve.
• These values guide us in everything we do, and is reflected in our employees and the products we build together