Lead - Program Manager

Responsibilities

Key Performance Indicators (KPIs)

Program Governance & Strategy Execution

• Implement a structured program governance framework to ensure alignment with the organization’s strategic priorities.


• Enforce standardized project management methodologies, ensuring consistency across all group initiatives.


• Monitor and report on program performance, risks, and dependencies, ensuring timely interventions where required.


• Develop and maintain executive dashboards and reports, providing leadership with data-driven insights for decision-making.

• 90% on-time delivery of project milestones


• Maintain project budget variance within ±10%


• 100% efficacy of strategic programs through governance 

Program Management & Delivery Oversight

• Manage day-to-day execution of programs, tracking deliverables, milestones, and dependencies.


• Coordinate with internal teams, technology partners, and external stakeholders to ensure timely and quality outcomes.


• Support agile project planning, sprint reviews, and retrospectives for programs requiring iterative execution.


• Identify execution risks and support issue resolution by engaging relevant stakeholders for timely interventions.

• Reduction in project risk exposure and escalation, effective mitigation for zero recurrence of similar risks


• Drive 100% adoption of PMO governance model across selected programs


• 100% reliable RCA and CAPA

Process Standardization & Continuous Improvement

• Use standard tools, templates, and PMO practices across all initiatives.


• Document key learnings and incorporate them into future planning cycles and process refinement.


• Contribute to the continuous improvement of PMO frameworks by assessing gaps and proposing enhancements.

• 90% implementation of Success Criteria defined in Project Charter


• 100% adherence to review schedules


• Adapting the PMO management practices as per the gaps discovered and GMR context

Stakeholder Management & Communication

• Act as the executional point of contact for program managers, function owners, and initiative sponsors.


• Ensure accurate and timely communication between project teams, business units, and Steerco


• Coordinate review schedules, workshop logistics, and stakeholder briefings in collaboration with the broader PMO team.

• Reduction in project risk exposure and escalation, effective mitigation for zero recurrence of similar risks


• Proactively involve and raise flag to stakeholders


• Enable 100% participation of key stakeholders in PMO reviews and cadence

People Management & Capability Building

• Build and lead a high-performing PMO team with strong project and change management capabilities.


• Mentor and develop talent, ensuring succession planning and career growth.


• Foster a collaborative, results-oriented, and innovative team culture

• Effective training of young PMO team to ensure 100% efficacy in delivery of PMO concepts


• 100% delivery to the upskilling roadmap of PMO team

Change Management & Organizational Readiness

• Assist in driving change enablement by coordinating internal communications, user training, and feedback loops.


• Support integration of new operating models or processes into business as usual with appropriate documentation and handholding.


• Assist in monitoring change readiness, communication rollouts, and training coordination.


• People Development Responsibilities: Include mentoring, performance reviews, and succession planning

• Achieve 95% adoption rate


• 100% documentation of learnings of change management for institutional memory

• Engineer (preferred)


• MBA or equivalent (must) from a premier institution


• PMP/Prince2/PMI-ACP certification

• 8-10 years of experience in strategic advisory or business consulting, with at least 3-5 years in a end to end implementations and Strategic role


• Exposure to infrastructure, aviation or real estate sectors is preferred