Lead Salesforce Developer Service Cloud

Company : Staples India Business Innovation Hub

Job Type : Full Time

Chennai, India

Number of Applicants

:

000+

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Job Description - Lead Salesforce Developer Service Cloud

Duties & Responsibilities

Partner with Solution Architects and Service Cloud stakeholders to design scalable, customer -centric solutions.
Translate Service Cloud capabilities (Case Management, Omni -Channel, CTI, Knowledge, Entitlements, SLAs) into detailed technical implementation plans
Hands -on Developer to lead end -to -end delivery for distributed Salesforce development teams, ensuring alignment with platform best practices.
Own technical design decisions across Apex, LWC, Flows, integrations, and Service Cloud configurations within architectural guardrails
Drive implementation of key Service Cloud capabilities, including Omni -Channel routing, case lifecycle management, and automation frameworks
Mentor developers on Service Cloud design patterns, automation strategies (Flow vs. Apex), and performance optimization
Enforce engineering excellence through code reviews, design validations, and adherence to scalability, quality, and governance standards
Coordinate cross -team development activities, remove blockers, and ensure consistent sprint execution in Agile environments
Communicate delivery progress, risks, dependencies, and technical trade -offs to stakeholders and leadership.
Collaborate with Product and business teams in backlog grooming, solution design discussions, and demos
Ensure platform stability through proactive monitoring, incident resolution, root cause analysis, and continuous improvement
Partner with DevOps teams to support CI/CD pipelines, release management, and environment strategies

Requirements

Minimum Years of Experience:

7+ Yrs - Salesforce with Apex, LWC and Flows

5+ Yrs - Service Cloud

5+ Yrs - API Integrations

Basic Qualifications

Bachelor's degree in computer science, Information Systems, Engineering, or a related field

7+ years of hands -on Salesforce development experience, including demonstrated leadership or lead ownership.

Strong expertise in Apex, Lightning Web Components (LWC), Flows, and declarative automation tools

Advanced proficiency in SOQL, including query optimization, complex queries, and performance tuning

Proven experience managing Salesforce release cycles and driving feature adoption

Solid understanding of Salesforce security architecture, including profiles, permission sets, and sharing models

Hands -on experience with API integrations (REST/SOAP) and event -driven architectures

Strong knowledge of platform performance optimization, scalability, and governor limits

Experience driving technical debt reduction and platform modernization initiatives

Demonstrated ability to lead, mentor, and manage multiple priorities in an Agile environment

Excellent communication, collaboration, and problem -solving skills

Required Certifications

Salesforce Certified Platform Administrator OR Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified Service Cloud Consultant

Preferred Qualifications

Hands -on experience with CI/CD tools (preferably Copado) and modern DevOps practices

Deep expertise in Sales Cloud and Service Cloud implementations across complex use cases

Familiarity with data management, storage optimization, and backup/recovery solutions (e.g., OwnBackup)

Strong awareness of evolving technology trends, with the ability to introduce innovative solutions and best practices

Ability to align technical decisions with organizational vision and translate strategy into team -level execution

Salesforce Certified Application Architect

Salesforce Certified Platform Developer II

Benefits

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