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Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Job: Lead Security Engineer of Identity & Access Management, Managed Services, will play a crucial role in ensuring the smooth and efficient delivery of our IAM Managed Services to our clients. Lead Security Engineer will be responsible for overseeing the day-to-day operations of our Managed Services team, managing a team of talented professionals, maintain service level agreements/objectives, and uphold the highest standards of quality delivery to our clients and collaborating with cross-functional teams to achieve operational excellence. An important part of your role will be to actively establish internal and external relationships with all stakeholders. You'll anticipate and identify risks within engagements and raise any issues with senior management
Responsibilities:
- Demonstrate deep technical proficiency in Identity and Access Management (IAM) Operations, with a focus on Identity Governance and Access Management solutions such as SailPoint, Okta, and others.
- Lead, mentor, and manage a team of IAM professionals, fostering a high-performance culture and supporting professional growth through coaching and development.
- Serve as the primary point of contact for clients, ensuring high-quality service delivery, managing expectations, and building strong, long-term relationships.
- Oversee end-to-end delivery of IAM Managed Services, ensuring compliance with SLAs, KPIs, and industry best practices.
- Design, implement, and continuously improve operational processes, policies, and procedures to enhance service quality and delivery efficiency.
- Allocate resources strategically, manage team workloads, and ensure adequate training and support to meet evolving client needs.
- Lead incident response and root cause analysis for production issues and IAM tool outages, ensuring resolution within SLA and implementing preventive actions.
- Drive initiatives to improve service quality, operational efficiency, and client satisfaction through data-driven insights and stakeholder feedback.
- Deliver presentations and lead client-facing meetings, including Quarterly Business Reviews (QBRs) and monthly KPI reporting calls to review progress and identify areas for improvement.
- Participate in pre-sales engagements by articulating the value and scope of IAM solutions to prospective clients.
- Track team performance and service metrics, providing regular reports and actionable recommendations for continuous improvement.
- Lead effectively in a dynamic, customer-focused environment while managing and prioritizing multiple ongoing projects and operational activities.
- Ensure seamless support coverage for North American and European clients by aligning with their time zones and handling critical incidents as part of on-call responsibilities.
Requirements:
- 7+ years of experience in IAM operations with at least 3 years' experience in a similar role
- 5+ years of Managed Services operations experience with one of the tools – SailPoint IIQ, SailPoint IDN, Ping & Okta
- Engage in pre-sales discussions with potential clients, understanding their requirements, and working with solution architects to design IAM solutions tailored to their needs.
- Develop comprehensive Statements of Work for client engagements, outlining project scope, objectives, deliverables, timelines, and resource requirements.
- Strong knowledge of IAM solutions, technologies, and industry best practices.
- Excellent leadership and team management skills.
- Proven experience in client relationship management.
- Strong problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Excellent analytical skills and knowledge of data analytics methods
- Possession of IGA-related certifications is considered a plus.
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
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