Lead Service Now Engineer

Job Role/Job Description (Please fill in the exact role expected
out of the candidate)

We are looking for an experienced
ServiceNow Lead (Admin cum Developer) with 7+ years of hands -on expertise in
both ServiceNow platform administration and development. The candidate will
ensure platform stability, lead enhancements, manage technical delivery, and
mentor the team.

What roles and responsibilities will be
performed by the selected candidate?

• Platform Administration
  
• Manage daily ServiceNow platform operations and
  maintenance.
  
• Perform instance cloning, patching, upgrades, and
  health checks.
  
• Administer users, roles, ACLs, and platform
  security.
  
• Maintain CMDB, Discovery schedules, and data
  integrity.
  
• Monitor system performance and ensure optimal
  uptime.
  
• Development & Technical Delivery
  
• Design and develop custom applications, workflows,
  UI policies, UI actions, and catalog items.
  
• Enhance Service Portal widgets and pages.
  
• Use Script Includes, Business Rules, and Flow
  Designer.
  
• Develop integrations via REST, SOAP, MID Server, and
  IntegrationHub.
  
• Understand and implement ITOM licenses for Discover
  and CMDB management.
  
• Building Automations for Operational Excellence in
  ServiceNow
  
• Leadership & Collaboration
  
• Review technical work done by Developers.
  
• Collaborate with product owners, Architects and
  process owners for requirements.
  
• Perform Stakeholder Management with India & US
  teams
  
• Participate in Agile ceremonies and ensure sprint
  delivery.
  
• Provide technical guidance and perform root cause
  analysis.
  
• Governance, Quality & Best Practices
  
• Ensure compliance with development standards and
  platform governance.
  
• Maintain technical documentation.
  
• Identify automation opportunities and drive
  improvements.
  

What is the expectation of the candidate’s
current role/profile?

• Qualified in B.Tech/M.Tech/BE/ME
  
• 7+ years of combined ServiceNow development and
  administration experience.
  
• Proficiency in ITSM modules (Incident, Problem,
  Change, Request, CMDB).
  
• Experience with upgrades, cloning, MID Server,
  Discovery.
  
• Knowledge of roles, ACLs, data policies, and platform
  security.
  
• Understanding of ITIL processes.
  

Skill Set Required

Must Have

Good to Have

1

7+
years of combined ServiceNow development and administration experience.

Yes

2

Proficiency
in ITSM modules (Incident, Problem, Change, Request, CMDB)

Yes

3

ITOM
module and Licensing

Yes

4

Experience
with upgrades, cloning, MID Server, Discovery.

Yes

5

Knowledge
of roles, ACLs, data policies, and platform security.

Yes

6

Understanding
of ITIL processes.

Yes

7

Banking\Financial
domain knowledge

Yes