Lead Software Development Engineer in Test - CRM Modules

Responsibilities:

• Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness


• Define and drive quality strategy, identifying systemic gaps in process, tooling, and execution—and closing them sustainably


• Lead, mentor, and nurture SDETs—setting clear expectations, guiding prioritization, and raising the overall quality bar


• Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations


• Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities


• Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data


• Advocate firmly for quality—taking a stand to hold or delay releases when necessary, even under delivery pressure


• Build a culture of ownership, accountability, and customer-first thinking across teams


• Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards

Requirements:

• 7+ years of experience testing complex web applications or B2B SaaS platforms


• Proven experience leading SDETs or quality initiatives across teams


• Extensive hands-on experience with test automation frameworks (Playwright, Cypress, Selenium, etc.) and scalable test design


• Strong background driving team-wide automation goals and outcomes


• Expertise in API testing, performance/load testing, and backend validation


• Deep understanding of system architecture, databases, integrations, and distributed systems


• Hands-on experience with CI/CD pipelines and cloud-native environments


• Ability to debug complex issues across services and environments


• Excellent communication skills—clear, assertive, and effective with all stakeholders


• Strong product sense and a customer-first quality mindset