Lead Support Analyst, Trading Application

Key Areas of Responsibilities

• Ensure excellent 24x7 Operation of CLSA’s core mission-critical Trading application stack.
• Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary)
• Work on Trading Operations for Asia’s Leading Brokerage’s Global Front Office Systems
• Interact with Dealers/Traders/Business Heads across the globe as required
• Global role covering Execution Services
• Partner closely with Application Development and Support teams to rollout new services seamless and efficiently.
• Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively
• Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA’s information assets.
• Participate in on-call support rotation
• Schedule and document regular changes according to company's change management rules & guidelines
• Ensure that production environment is kept stable and efficient
• Adherence to CLSA documented  governance guidelines
• Provide at all times an excellent, fast and responsive service to other teams

Requirements

• Bachelor’s / Master’s in IT/Computer science degree is ok
• At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years.
• Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
• Development and Production support experience with good problem solving and trouble shooting skills.
• Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
• Prefer candidates with regional experience
• Good communication skills
• Open to candidates from all locations – preference is right fit to the role
• Good technical knowledge in SQL and Unix
• Strong Stakeholder management for application related stakeholders
• ITIL process adherence (change, release, incident, problem management)
• Java and Perl skills is added advantage
• Knowledge of SQL Tuning and debugging
• Knowledge of Gigaspaces and Tibco.

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