Lead Support Specialist

Key Responsibilities

• Lead and manage Autosys job scheduling across multiple environments (Dev, QA, Prod)
• Design, implement, and optimize batch workflows and automation strategies
• Monitor job performance, troubleshoot failures, and ensure SLA compliance
• Collaborate with application, infrastructure, and support teams to ensure end-to-end delivery
• Maintain and enhance Autosys configurations, calendars, and dependencies
• Drive continuous improvement initiatives in job orchestration and operational efficiency
• Act as a liaison between technical teams and business stakeholders
• Provide leadership in incident, problem, and change management processes
• Prepare and present service performance reports to senior management
• Mentor junior team members and foster a culture of accountability and excellence

Required Skills & Qualifications

• 8+ years of hands-on experience with Autosys job scheduling\
• Deep understanding of batch processing, dependencies, and error handling
• Experience with ITIL processes and service management frameworks
• Proven track record as a Service Delivery Manager or similar leadership role
• Excellent communication, stakeholder management, and reporting skills
• Ability to work in a fast-paced, 24x7 production environment

Added Advantage: Service Delivery Manager Experience

Candidates with SDM experience bring:

• Strategic oversight of service performance and client satisfaction
• Expertise in managing SLAs, KPIs, and operational metrics
• Enhanced ability to align technical execution with business goals
• Leadership in cross-functional coordination and escalation management