Lead System Engineer- MS Teams_ 26000HWB

Requirement/Description:

Skills:
Consultant MS Teams

Experience: 7+ Years

Responsibilities

Global
Technology Services is one of the largest shared service centers for IT infrastructures
ensuring the 24/7 quality and continuity of our infrastructures and their
resilience to incidents, aligned with RESG/GTS norms & standards in the
areas of: End User Support, Database & Systems Administration, Data Centre
Services and Command Centre.
Department / Project Overview – CCS Team part of GTS under the area of End User
Support provides services like Telephony, Contact Centre, Conferencing (Audio,
Video), Voice Recording, IVR, MS Teams and Skype

Key
Responsibilities –

-Good
Knowledge on Windows enterprise setup including SFB2019, MS Teams,Lync server
2013, DNS conepts, Authentication mechanisms 
-Good knowledge on Messaging platform and delivery, using tools and scripting.
(Monitoring tools, Powershell scripting ..etc) for automating the process for
incident/request management
-Should be good at Skype Telephony, response groups
-Good Troubleshooting knowledge on Skype client logs, monitoring dashboard
-Need to undergo necessary trainings and perform certifications
-Work under pressure and fast-paced environment to resolve issues quickly and
ensure the daily operation is smooth. 
-Perform BOD /EOD controls / Health check to assure Skype  infra services
are in optimal condition before the start of BAU activities. 
-Perform Operational Procedures provided to support Health check and/or
Monitoring of Skype related (Lync services, Anywhere 365, KHIs, Voice Gateway)
infrastructure. 
-Create and maintain technical documentation for support applications 
-Provide support and administration for Skype infrastructure 
-Provide prompt support for the Skype client issues, call disconnection issues
escalated by helpdesks 
-Participate regional or global projects on Skype infra side
-Proficiency and ability to understand, write and develop Scripts (Vbscript,
PowerShell, WMI or any other industry specific scripting knowledge is a added
advantage) for improving the daily process or operations for Skype infra 
-Change management to be followed and execute the changes[Skype
telephony/response group migration]
-Able to understand the calls flows/SIP singalling and ablity to resolve the
voice related issues

Profile Required

Delivery
and Operations
• Ensure quality of the delivery of services provided according to specific and
defined KPIs & SLAs.
• Oversee levers to improve efficiency on existing perimeter. Develop culture
of efficiency.
• Ensure production functions are of quality.
• Standardized and regular reporting /Dashboard for production activities.
• Ensure operational risk management/reporting (risk matrix/capacity
management, skills matrix, regulatory risk, compliance,).
• Ensure local strategy follows global strategy. Harmonize tooling and process
accordingly.

 Qualification
/ Certification:

• Graduation (10+2+3)
  
• MCSE Certification will be appreciated
  
• ITIL certification will be appreciated
  

Good
to have skills / Experience:

• Basic understanding of Project Management
  
• Excellent understanding of ITSM\ITIL
  processes and certification will be added advantage.
  
• Understanding of Agile Methodology would
  be an advantage.
  
• Effective communication and interpersonal
  skill are mandatory, with Client centric approach.
  
• Engage in global projects and client
  deliverables.
  
• Provide reports as per the management and
  compliance team request