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Lead - Travel Partnerships & Solutions

icon building Company : Weekday Ai
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Lead - Travel Partnerships & Solutions

This role is for one of the Weekday's clients

Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA)

Min Experience: 3 years

Location: New Delhi

JobType: full-time

We are seeking a proactive, customer-centric professional with strong expertise in the travel domain to lead key client accounts, manage strategic partner relationships, and oversee end-to-end client servicing operations. This role is responsible for ensuring service excellence, managing escalations, and delivering seamless travel solutions across all engagements.

Key Responsibilities

Client & Key Account Management

  • Serve as the primary point of contact for assigned key accounts
  • Own end-to-end client servicing across travel bookings, operations, and ongoing support
  • Build and nurture long-term client relationships to drive retention and satisfaction
  • Understand client requirements and coordinate with internal teams to ensure smooth delivery of travel solutions

Travel Domain Expertise

  • Demonstrate strong knowledge of travel products including airport transfers, flights, hotels, visas, ground transport, and corporate travel policies
  • Stay up to date with industry trends, supplier guidelines, and operational best practices
  • Provide expert guidance and resolution for travel-related queries and requirements

Partner & Vendor Management

  • Manage relationships with travel partners, vendors, airlines, hotels, and service providers
  • Coordinate partner communications, follow-ups, and service execution
  • Ensure adherence to agreed service levels, turnaround times, and quality standards
  • Support partner onboarding, documentation, and commercial discussions as required

Client Servicing & Escalation Management

  • Lead the resolution of client escalations, ensuring timely closure within defined SLAs
  • Identify recurring challenges and collaborate with internal teams to drive process and service improvements
  • Maintain transparent and proactive communication with clients during issue resolution
  • Uphold high standards of service quality and customer satisfaction

Reporting & Documentation

  • Prepare MIS reports, service performance updates, and client presentations
  • Track and analyze data using MS Excel to support reporting and insights
  • Create clear and professional documentation using MS Word and PowerPoint
  • Maintain accurate records of client interactions, escalations, and resolutions

Skills

  • Travel Operations & Client Servicing
  • Key Account Management
  • Partner & Vendor Management
  • Escalation Handling
  • MS Excel, Word & PowerPoint
Original job Lead - Travel Partnerships & Solutions posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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