Lead-Associate

About Voya:

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.
More information about us is available at: https://www.voyaindia.com

Job Description:

This position includes: Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development

Primary Skill:

US Health & Benefits Domain
US Configuration exp
US Benefits Administration

Secondary Skill:

Client Interaction/facing exp
Experience working in a technical role
Proficiency in MS Excel or Report creation experience desired

Roles And Responsibilities:

Regularly demonstrates the ability to share best practices to facilitate growth across the team.
Has a fundamental knowledge of configuration. The associate can complete daily research and resolution in these areas independently.
Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
Demonstrates extensive knowledge of business Standards.
Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship.

Qualifications:

Graduation

Location:

Noida/Bangalore

Mode of Work:

Hybrid