Life & Annuity Operations - PE/SPE || Chennai

Company : 2coms

Job Type : Full Time

Chennai, India

Number of Applicants

:

000+

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Job Description - Life & Annuity Operations - PE/SPE || Chennai

Job Title: SPE – Life & Annuity (L&A) Operations – Fresher

Location: Chennai

Shift: Flexible / Rotational Shifts

Experience: Freshers & Experience both

Experience level: 0 -5 years

Job Responsibilities

• Process Life & Annuity insurance transactions with high accuracy.

• Review policy documents, beneficiary details, premium records, and customer requests.

• Support policy servicing activities including updates, withdrawals, and benefit -related transactions.

• Verify and validate customer information as per process guidelines.

• Ensure adherence to SLA, quality, compliance, and regulatory requirements.

• Maintain accurate records and update internal systems.

• Identify discrepancies and escalate issues to the appropriate teams.

• Collaborate with internal stakeholders to resolve customer and policy -related queries.

• Participate in process training and continuous improvement initiatives.

• Meet productivity, accuracy, and turnaround time targets.

Eligibility

• Graduate in any discipline (B.Com, BBA, BA, B.Sc preferred).

• Excellent written and verbal communication skills.

• Good analytical and problem -solving abilities.

• Basic knowledge of MS Excel and MS Office.

• Strong attention to detail and willingness to learn.

• Ability to work in a fast -paced environment.

Preferred Skills

• Understanding of Insurance or Financial Services domain.

• Good typing and data management skills.

• Customer -focused mindset and team -player attitude.

Freshers in Life & Annuity operations typically handle policy servicing, benefit payments, withdrawals, and other insurance -related transactions while maintaining quality and compliance standards.

Requirements

Required Skills & Experience

Experience in Life & Annuity / Insurance / Financial Services.
Strong knowledge of:
- Death claims and benefit payments
- Annuities and annuitization
- Pension products (401(k), 403(b))
- Surrenders, withdrawals, and payouts
Understanding of regulatory and taxation requirements.
Analytical and problem -solving skills.

Key Performance Indicators (KPIs)

SLA adherence and turnaround time
Accuracy and quality
Productivity metrics
Compliance and audit performance
Customer satisfaction

Preferred Qualifications

Bachelor’s degree in Finance, Business, or related field
Experience in Life & Annuity domain
Lean / Six Sigma certification (preferred)

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